Job description
You're not just working a ticket queue. You're owning the platform.
This is a senior support role at a specialist credit trading software vendor. Their clients are sophisticated. The product is deep. And because the team is small, what you do actually matters.
You'll own core areas of the platform day to day. Trade workflows, fund onboarding, permissions, application consistency. These aren't tasks you pick up and hand off. They're yours. You understand them, you manage them, and when something needs fixing you're the person who sees it through.
You'll work directly with clients, not through layers of account management. You'll also work closely with engineering and project teams, which means you're not just reacting to problems. You're part of how the platform evolves.
The exposure here is genuinely broad. Rather than supporting one narrow slice of a huge enterprise OMS, you'll get into trade workflows, OMS functionality, fund structures, permissions, financial data and client onboarding across the full investment lifecycle.
The company is growing and there are real paths forward inside the business, not just a title change every few years, but genuine growth as the platform scales.
You'll bring real OMS experience at the L1/L2 level and strong financial knowledge. Experience across bonds, loans, CLO or private credit would put you in a strong position. You're comfortable owning problems end-to-end without needing someone to hand-hold the process.
This is fully remote.
Ready to own something rather than just support it?
Get in touch. No up-to-date CV required.
You'll be taken to the employer's application page.