Job description
JCW has partnered with a leading international bank to identify a Senior Engineer to provide hands-on technology support and ensure the reliable operation of US-hosted infrastructure, AWS cloud services, and locally hosted payment systems. Based in Washington, DC, this role sits within the Group Technology & Transformation Office and serves as a critical link between business users, Group Technology teams, and third-party vendors.
The ideal candidate is a seasoned infrastructure and IT operations professional with deep experience in the US banking sector. They are equally comfortable supporting end users day-to-day and leading disaster recovery planning, risk remediation, and audit activities. This individual operates with a high degree of ownership, manages incidents end-to-end through ITSM platforms, and ensures all technology services remain compliant with US banking regulatory expectations including OCC, Federal Reserve, FDIC, and FFIEC requirements.
Key Qualifications
- 10+ years of experience in banking technology, infrastructure operations, or IT service management, including mandatory US banking sector experience
- Current AWS certification with hands-on experience supporting AWS and US-hosted infrastructure environments
- Strong background in end-user support, Windows administration, networking, backup and recovery, security controls, and US payment systems
- Proven experience with ITSM platforms, incident and service request management, and SLA adherence
- Experience supporting or leading disaster recovery planning, testing, and remediation activities
- Familiarity with technology risk remediation, internal/external audits, and RCSA processes
- Working knowledge of US banking technology regulatory guidance (OCC, Federal Reserve, FDIC, FFIEC)
- USC or GC Holders Only
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