Real Estate Sales Manager

Job Details: Job Location: Corporate Office Location - Redwood City, CA, Salary Range: Undisclosed, Are you an real estate leader ready to lead a high-performing team? Do you enjoy building strong relationships with Realtors, community organizations and members? Would you like to work at a collaborative organization that thrives on providing outstanding member service both internally and externally? If so, we'd love to talk with you about Monterra Credit Union's Real Estate Sales Manager Position! Located in the heart of the Bay Area, Monterra Credit Union is a community-centric and growth-oriented financial institution. We invest in the success of people and our community by giving back, making things easier, and committing ourselves to our members' potential. Diversity, equity and inclusion are critical to our success, and we value the varied backgrounds and experiences that everyone brings to our organization. If you value collaboration, forward-thinking, and giving back, this just might be the place for you. SALARY & BENEFITS Monterra Credit Union reflects the value placed on employees by providing an excellent salary and benefits package: Starting pay of $133,000 - $156,000 per year depending on experience Semi-annual bonuses for meeting key financial and operational goals Bilingual pay incentives (English/Spanish or English/Tagalog) Medical, Dental, Vision, Life, and Long-Term Disability insurances 401(k) including generous matching contributions Discounts on financial products and services, including mortgage and auto loans Paid time off, tuition reimbursement, and much more! This position is based on-site at our Corporate Office in Redwood City, CA. Following the successful completion of meeting performance expectations, you may request a hybrid work arrangement of up to two remote days per week, subject to approval from your supervisor. POSITION SUMMARY This position is responsible for overseeing the Real Estate Sales team and directing and managing all sales, member experience and service of real estate mortgage loan production from origination to funding. Accountable for achieving all sales objectives for mortgage loan products, suggesting sales production goals, and meeting them on an annual basis. Managing and developing a team of high producing internal/external Loan Officers activities during the application, approval and funding process. Prospecting and business development efforts with Realtors, SEG's and Community Partners. Underwriting files to FNMA guidelines and portfolio standards. PRIMARY RESPONSIBILITIES Directs the management of the mortgage loan portfolio and assures that policies and procedures are implemented and maintained to optimize the potential for the achievement of goals and objectives in volume, revenues, loan quality and charge-offs. Ensures that all mortgage loans are underwritten to FNMA guidelines and portfolio lending standards. Manages the Real Estate Sales team. Assigns, directs, coordinates and reviews work of Real Estate Sales Team. Recommends departmental goals, personnel performance expectations, and appropriate staffing levels. Creates a culture of success within the department. Reviews and prepares employee performance evaluations on a timely basis. Recommends salary adjustments, promotions, disciplinary actions, discharges, and other personnel related needs, actions, or activities. Develops and implements strategies and tactics to attain mortgage loan growth and profitability goals that will enhance and compliment the goals and objectives of the Strategic Plan. Develop marketing strategies and campaigns for the various mortgage loan products and services. Serves as system administrator for Surefire CRM, which includes serving as primary vendor contact, maintaining system access, error resolution, etc. Provides training and refresher training for Empower LOS and Surefire CRM to staff as assigned Assist with UAT testing for new products and updates for LOP and Empower. Personally produces a pipeline and at times performs some operational duties to assure the quality of loans produced. Responds appropriately to member inquiries and complaints. Conducts follow up to ensure a satisfactory response and/or resolution. Cultivates branch awareness of mortgage products and services through frequent interaction with staff. Supports the achievement of Real Estate Loan Officer sales goals and development of new realtor relationships. Participates in various business development and community activities to increase sales and market share of all real estate products and services. Makes recommendations regarding loan policy and underwriting guidelines Ensures the timely process of mortgage applications from any delivery channel; Pipeline management and quality control; ability to meet timelines Works within the community to promote the credit union. This includes managing Credit Union Home Buying seminars and other mortgage business development activities. Assists with staff training in quality service standards, knowledge of all products and services, and the handling of difficult or complex member concerns Collaborate with Operations Manager to meet monthly service level agreements and coaching/training opportunities for sales team Recommends alterations or revisions to department policies and procedures as needed Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and laws enforced by the Office of Foreign Assets Control. Must maintain a valid registration with the National Mortgage Licensing System and Registry Performs other related duties as assigned by the Director of Real Estate Lending Provides service that aligns with the Credit Union's mission of passionately delivering relevant products, services, and education tailored to help our members, employees, and communities achieve their financial goals. PHYSICAL DEMANDS The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of the job, employee may be required to use frequent physical activities including sitting, standing, reaching, walking, talking, bending, and constant use of hands. Employee must occasionally lift and/or move up to 5 pounds. Employee may occasionally work overtime. These activities are not necessarily performed to the same degree and combination every day. Apply Now for Consideration! Monterra Credit Union is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, disability, or protected veteran status. Qualifications: Must have five (5) years' Real Estate lending experience at a financial institution, with three (3) years in a lead/supervisory capacity. Background should include Loan Officer, Underwriting, Processing, Funding and understanding the Secondary Market standards. Thorough understanding of a complete loan submission, including analyze credit report, income, title reports, loan documents (mortgage notes, deeds, etc.) and appraisals Back office operations/accounting department functions include document preparation, funding and preparing loan packages for secondary market sales Some college background desirable (emphasis on business courses preferable) Must have a thorough understanding of complex loan analysis, underwriting and decision-making, and broad knowledge of financial products and services Knowledge of credit fundamentals, effective cross-selling skills Organized and able to handle a high volume of work Strong verbal, written analytical and interpersonal skills Must demonstrate flexibility in taking advantage of internal and external training resources available Show willingness to provide back-up support in other departments/branches Proficient use of a personal computer with Windows-based programs Licensed Notary desirable Fluent in Spanish is a plus.