Careers at Nexus Talent Partner

<p><b>Why USAA?</b></p><p>At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.</p><p>Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.</p><p>We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.</p><p><b>The Opportunity</b></p><p>As a dedicated AVP, Claims Operations, you will be accountable for auto, property and/or other claims teams to deliver operational business results at scale. Responsible for member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk and compliance across multiple operational areas. Sets operational goals and measures to achieve overall claims targets. Designs and implements claim's strategies supporting enterprise objectives. Collaborates and influences P&C strategies coordinating with peers to affect P&C mission objectives. Responsible for identifying and advancing broad strategic improvements to the operation including efficiency, effectiveness, compliance and regulatory adherence. Sponsors and shapes large transformational efforts across Operational areas.</p><p> We offer a flexible work environment that requires an individual to be <b>in the office 4 days per week.</b> This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL (Chesapeake, VA - Property and Casualty roles ONLY) . Relocation assistance is available for this position. </p><p><b>What you'll do:</b></p><ul><li><p>Provides executive leadership and guidance on technical matters and extends settlement authority within their process (or as delegated).</p></li><li><p>Identifies and evaluates internal and external issues of strategic importance to a product line.</p></li><li><p>Demonstrates executive-level thought leadership, strategy development, and financial and operational planning.</p></li><li><p>Leads broad functional Claims and P&C projects and may serve as an executive sponsor for projects.</p></li><li><p>Oversees the development and implementation of functional policies, procedures and guidelines.</p></li><li><p>Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities.</p></li><li><p>Engages with and represents USAA with external partners as appropriate.</p></li><li><p>Works with internal partners to establish appropriate controls within operational area.</p></li><li><p>Responsible for leadership, communication, employee engagement and coordination of business and Enterprise initiatives.</p></li><li><p>Influences and executes claims servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness. Influences and executes operations strategy, plan, goals and objectives in support of Claims Strategy. Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results.</p></li><li><p>Hires, develops, and coaches claims leaders for results delivery.</p></li><li><p>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</p></li></ul><p><br><b>Education:</b></p><ul><li><p>Bachelor's degree; OR 4 years of relevant education and/or experience.</p></li></ul><p><b>What you have:</b></p><ul><li><p>10 years of progressive customer service, operational, military or leadership experience to include a minimum of 8 years of demonstrated P&C proficiency and experience.</p></li><li><p>6 years of people leadership experience in building, managing and/or developing high-performing teams.</p></li><li><p>Experience in developing P&C business solutions to include building a business case, creating influence and delivering results.</p></li><li><p>Executive-level business and technical acumen in the areas of effective claims handling processes, claims risk and compliance, integrated change management and front-line communications leading to operational excellence.</p></li><li><p>Proven ability to influence leaders across multiple disciplines and executive levels.</p></li><li><p>Demonstrated ability to develop and convert strategic vision into a tactical plan and execute on that plan.</p></li><li><p>Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices and Federal regulations governing claims handling.</p></li><li><p>Experience using data insights and making recommendations decision-makers.</p></li></ul><p><b>What Sets You Apart:</b></p><ul><li><p>US military experience through military service or a military spouse/domestic partner.</p></li><li><p>Extensive Core Property Claims strategy and performance experience, driving measurable gains in productivity while maintaining an unwavering focus on service and accuracy. Water claims proficiency preferred.</p></li><li><p> Technical Property knowledge and expertise including an industry certification such as a CPCU </p></li><li><p> Proven claims-oriented project and process improvement experience .</p></li><li><p>Proven track record in operational leadership -workflow transitions, and operating model shifts at scale.</p></li><li><p>Experience driving member service, accuracy, and efficiency improvements in a virtual claim's environment.</p></li><li><p>Working knowledge of emerging claims technologies, automation, and AI-assisted processing tools.</p></li><li><p>Background in multi-state regulatory environments preferred.</p></li><li><p> Experience articulating a vision, aligning to strategic outcomes and tactically leading the executing to completion. </p></li><li><p> Strategic problem solver with proven ability to lead change effectively </p></li><li><p> Business analytics experience and/or experience working with data and analytics to measure and drive business results </p></li><li><p> Leadership experience with a distributed office, diverse workforce and/or remote employees .</p></li></ul><p><b> Compensation range: The salary range for this position is: $ 195,230.00 - $351,410.00 </b></p><p><br> <b>USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).</b> </p><p><b> Compensation: </b> USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. </p><p> </p><p> Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. </p><p> </p><p> The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. </p><p> Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. </p><p> </p><p><b> Benefits: </b> At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. </p><p> </p><p> For more details on our outstanding benefits, visit our benefits page on </p><p> Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. </p><p> </p><p> USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. </p><img src="https://www.jobg8.com/Tracking.aspx?kds0%2f%2bIHIOm5YaMuLagguXy5pPLvMARZm" width="0" height="0" />

<b>Job Summary:</b> <br/>This senior level employee is primarily responsible for translating business requirements and functional specifications into software solutions, for contributing to and leveraging the technical direction for the development of integrated business and/or enterprise application solutions, and for serving as a technical expert for project teams while providing consultation to help ensure new and existing software solutions are developed. <br/> </br><b>Essential Responsibilities:</b> <br/><ul><br/><li>Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.</li><br/><li>Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.</li><br/> <li>As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions.</li><br/> <li>Provides insight into recommendations for technical solutions that meet design and functional needs.</li><br/> <li>Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications.</li><br/> <li>Ensures appropriate translation of business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications.</li><br/> <li>Serves as an expert for innovative technical solutions that meet design and functional needs.</li><br/> <li>Facilitates and serves as a technical expert for project teams throughout the release schedule of business and enterprise software solutions.</li><br/> <li>Builds and maintains trusting relationships with internal customers, third party vendors, and senior management to ensure the alignment, buy-in, and support of diverse project stakeholders.</li><br/> <li>Recommends complex technical solutions that meet design and functional needs.</li><br/> <li>Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs.</li><br/> <li>Provides expertise and guidance to team members for systems incident responses for complex issues.</li><br/> <li>Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications.</li><br/> <li>Reviews and validates technical specifications and documentation.</li><br/> <li>Identifies specific interfaces, methods, parameters, procedures, and functions to support technical solutions while incorporating architectural designs.</li><br/> <li>Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providing triage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight to testing teams in order to ensure the appropriate depth of test coverage, and supporting the development of proper documentation.</li><br/> <li>Leads systems incident support and troubleshooting for complex and non-complex issues.</li><br/> <li>Identifies specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions serving as an escalation point for complex or unresolved issues related to requirements translation.</li><br/> <li>Develops and validates complex testing scenarios to identify application errors and ensure software solutions meet functional specifications.</li><br/> <li>Participates in all software development lifecycle phases by applying comprehensive understanding of company methodology, policies, standards, and internal and external controls.</li><br/> <li>Develops, configures, or modifies basic to moderately complex integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using programming languages.</li><br/> <li>Provides consultation to help ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.</li><br/> <li>Builds partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specifications.</li><br/> <li>Leads the development, validation, and execution of testing scenarios to identify application errors and ensure software solutions meet functional specifications.</li><br/> <li>Leads, mentors, and trains other technical resources to develop software applications.</li></ul><br> <b>Minimum Qualifications:</b> <br/><ul><br/><li>Minimum five (5) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC).</li><br/><li>Minimum two (2) years in a technical leadership role with or without direct reports.</li><br/><li>Bachelors degree in Computer Science, CIS, or related field and Minimum eight (8) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.</li><br/></ul><br/><img src="https://www.jobg8.com/Tracking.aspx?qQ7Pa56ZBrDwDpnKC09kbsgVoN9d2ggsj" width="0" height="0" />

<p> <strong>Please note, this is a fully onsite position at our facility in Greensboro, NC. Also, the selected candidate will need to be able to work Pacific time zone hours (normally 8am - 5pm PT / 11am - 8pm ET). And finally, there is a 1 week on-call rotation about once every 2 months.</strong> </p><p> </p><p><strong>Technical Summary:</strong></p><p>This role will be responsible for supporting IRIS databases running on Linux operating systems that are hosted both on-prem and in cloud. These databases form the backbone of important Epic systems at Kaiser, such as Health Connect, Claims Connect, & Membership Connect. As such, internal client groups include stakeholders in both care delivery and health plan insurance. Typical responsibilities include installing, supporting, troubleshooting upgrades, patches, fixes, security, incident resolution, and an on-call rotation. Other responsibilities include working with vendors, such as Epic & Kyndryl, and using tools such as Tivoli Workload Scheduler (TWS). This role will also be involved with enterprise-wide initiatives, such as instance consolidations.</p><p> </p> <strong>Job Summary:</strong> <p>In addition to the responsibilities listed below, this position is responsible for planning, designing, and building database systems that are stable, recoverable, and integrated with other available technology stacks for the purpose of efficient, secure data utilization. This includes understanding the interoperability between databases and other dependent technology stacks (performance scalability, stability, capacity planning, etc.), possessing familiarity with one dependent technology stack (e.g. windows admin, networking, storage, etc.), working with engineering teams to recommend alternate solutions, and consulting as a 2nd level technical expert on specific platforms. Some of the unique challenges this position will face include database considerations for a large, corporate enterprise and a high degree of complexity and non-uniformity.</p> <br><strong>Essential Responsibilities:</strong> <ul><li>Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.</li><li>Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.</li><li>As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions.</li><li>Supports the review of team deliverables.</li><li>Provides some recommendations and input on options, risks, costs, and benefits for systems designs.</li><li>Collaborates with team members to develop project support plans, schedules, and assignments.</li><li>Translates business and functional requirements into technical specifications that support integrated and sustainable designs for designated infrastructure systems by partnering with Business Analysts to understand business needs and functional specifications.</li><li>Serves as a liaison with business partners, Solutions, and enterprise architects to define and understand target strategies.</li><li>Collaborates with counterparts in various IT Teams (e.g., database, operations, technical support) throughout system development and implementation.</li><li>Develops and modifies solutions by identifying technical solutions to business problems.</li><li>Provides consultation and technical advice on IT infrastructure planning, engineering, and architecture for assigned systems by assessing the implications of IT strategies on infrastructure capabilities.</li><li>Reviews and makes changes to technical specifications and documentation.</li><li>Collaborates with IT teams and key business partners to troubleshoot complex systems and provides solutions, as appropriate.</li><li>Evaluates existing systems to make recommendations on resources required to maintain service levels.</li><li>Evaluates new service options, identifies issues and impacts, and provides recommendations on feasibility and ROI.</li><li>Collaborates with architects and software engineers to ensure functional specifications are converted into flexible, scalable, and maintainable designs.</li><li>Verifies system designs adhere to company architecture standards.</li><li>Drives physical architecture design for new initiatives.</li><li>Leads the implementation of assigned enterprise infrastructure systems to ensure successful deployment and operation by developing and documenting detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services.</li></ul><br> <b>Minimum Qualifications:</b> <br/><ul><li>Minimum three (3) years experience in the planning, design, and implementation of security solutions, including Minimum two (2) years experience in the configuration, implementation, troubleshooting, and operation of security technologies.</li><li>Minimum one (1) year in a technical leadership role with or without direct reports.</li><li>Bachelors degree in Computer Science, CIS, or related field and Minimum six (6) years experience in an IT operations environment with technical experience in distributed technologies, systems development, and/or networking.</li><li>Additional equivalent work experience may be substituted for the degree requirement.</li></ul><br/><img src="https://www.jobg8.com/Tracking.aspx?KW781w9pqSfR8edXKZ%2bPGcNYBgaxFNHKi" width="0" height="0" />

<p><strong>Technical Summary</strong></p><p>The Epic Systems Analyst III supports the Patient Access and Hospital Operations Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic Prelude and related Patient Access applications, with secondary support for Epic Grand Central workflows. This role analyzes complex operational and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory standards, and industry requirements.</p><p>Leveraging advanced technical, analytical, and workflow design expertise, the Epic Systems Analyst III leads and supports enterprise initiatives focused on patient registration, identity management, insurance verification, eligibility, admissions, and patient access workflows, while also supporting Grand Central functionality related to patient movement, admissions, discharges, transfers (ADT), and hospital operations. The position identifies opportunities to improve system performance, data integrity, operational efficiency, and the patient and staff experience while supporting the full application lifecycle, including requirements gathering, design, configuration, testing, implementation, optimization, training, and production support.</p><p>Working collaboratively with Patient Access, Revenue Cycle, Hospital Operations, clinical leaders, business stakeholders, vendors, and cross-functional IT teams, the Epic Systems Analyst III serves as a trusted advisor by providing strategic guidance and technical expertise to ensure the stability, scalability, interoperability, and long-term success of Epic Patient Access solutions. This role promotes standardized workflows, supports regulatory and operational compliance, and drives continuous improvement across patient registration, identity management, insurance eligibility, admissions, patient movement, and downstream system integrations.</p> <strong>Job Summary:</strong> <p>In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release.</p> <br><strong>Essential Responsibilities:</strong> <ul><li>Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.</li><li>Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.</li><li>Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.</li><li>Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.</li><li>Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement.</li><li>Assists technical and project team members to resolve system problems and application-specific issues.</li><li>Escalates identified issues, risks or problems to lead administrators according to processes.</li><li>Plans and performs complex system configuration.</li><li>Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.</li><li>Defines and tests maintenance and refresh activities.</li><li>Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure.</li><li>Assists with application-oriented administration and technical support for production and non-production environments.</li><li>Supports vendor support activities, as appropriate.</li><li>Recommends and executes performance tuning and optimization activities.</li><li>Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others.</li></ul><br> <b>Minimum Qualifications:</b> <br/><ul><br/><li>Minimum two (2) years experience working with EPIC or comparable health system software<br/>OR<br/>Minimum two (2) years scripting or programming experience. </li><br/><li>Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.</li><br/></ul><br/><img src="https://www.jobg8.com/Tracking.aspx?VtSYR5a6pxyI%2bVVRi5sTGtJRR6%2b95uO5d" width="0" height="0" />

<p> <strong>Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week.</strong> </p><p> </p><p><strong>Technical Summary:</strong></p><p>This senior level Technology Controls Assessor Consultant V role serves within the Technology Risk Office-s Controls Assessment Services function, with a primary focus on supporting enterprise technology risk management through the assessment and validation of technology control design. The role evaluates whether technology projects are operating in alignment with established control expectations, regulatory obligations, enterprise standards, and organizational risk priorities. The position blends technology risk management, control assessment, stakeholder engagement, and advisory disciplines to support consistent, evidence-based evaluation of control design. The individual acts as a senior assessment partner to technology, cybersecurity, compliance, audit, and business stakeholders by assessing control requirements, identifying meaningful findings and providing actionable recommendations. The Technology Controls Assessor Consultant V collaborates across technical and non-technical teams to coordinate assessment activities, interpret control evidence, communicate results, and recommend improvements that reduce risk exposure, strengthen operational resilience, and support secure and reliable technology services.</p><p> </p> <strong>Job Summary:</strong> <p>This position drives ITRM process and/or methodology for designated ITRM initiatives by leading or directing team members in the documentation of process and/or service requirements and guiding and influencing leadership in the development of the ITRM strategy. This role partners with leadership to help define goals, objectives, deliverables, and guardrails within the governance framework to ensure the development and implementation of efficient, effective, measurable, and sustainable ITRM processes and controls. This role also executes and plans ITRM compliance assessments, drives and manages the design and implementation of appropriate controls, and manages large-scale ITRM service delivery and engagements from planning to completion, including financials.</p> <br><strong>Essential Responsibilities:</strong> <ul><li>Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.</li><li>Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.</li><li>Drives ITRM processes and/or methodology for designated ITRM initiatives by leading or directing team members in the documentation of process and/or service requirements and acceptance criteria from process owners and key stakeholders; guiding and influencing leadership in the development of the ITRM strategy; partnering with leadership to help define goals, objectives, deliverables, and guardrails within the governance framework to ensure the development and implementation of efficient, effective, measurable, and sustainable ITRM processes and controls; and collecting, analyzing, and reporting performance metrics using company software and reporting tools.</li><li>Executes and plans ITRM compliance assessments and consulting projects by leading intake, planning and coordination activities for new or revisions to technology systems or services; and driving and managing the design and implementation of appropriate controls through the sustainment phase.</li><li>Manages large-scale ITRM service delivery and engagements from planning to completion by managing multiple workstreams, including stakeholder communications and team mentorship; and managing and monitoring financials for assigned initiatives.</li></ul><br> <strong>Minimum Qualifications:</strong> <ul><li>Minimum four (4) years in an informal leadership role working with business or technical teams.</li><li>Bachelors Degree in MIS, Information Security, Accounting, Finance, Audit, or related field and Minimum eight (8) years experience in IT risk management, compliance, auditing, or information security. Additional equivalent work experience in a directly related field may be substituted for the degree requirement.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?ieR9i9YiG4hMZbo9gsK%2beTPD%2fYCZqQDPc" width="0" height="0" />

<p> <strong>Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week.</strong> </p><p> </p><p><strong>Technical Summary:</strong></p><p>The IT Consultant III - Technology Lifecycle Management (TLM) is a senior individual contributor responsible for defining and managing Asset Management-related activities for IT hardware, including overseeing lifecycle and ensuring all assets are managed using defined systems of record and related tools. Additionally, the role will also be responsible for partnering with application owners and managers to define application wellness roadmaps and strategies that enable application and infrastructure modernization, while actively managing technical debt across the enterprise technology stack. This role operates within the Technology Lifecycle Management and Modernization (TLM) organization and partners closely with application teams, enterprise architecture, platform engineering, security, infrastructure, Datacenter Operations, Network Operations, Finance, and Compliance. </p><p> </p> <strong>Job Summary:</strong> <p>This individual level contributor is primarily responsible for serving as a liaison between users and IT, defining business processes, and participating as a technical contributor on project teams.</p> <br><strong>Essential Responsibilities:</strong> <ul><li>Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.</li><li>Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.</li><li>Develops requirements for process or system solutions within assigned business domain(s) by interfacing stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).</li><li>Develops an understanding of and executes requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) within designated business domain.</li><li>Assists in the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions.</li><li>Supports the evolution of applications, systems, and/or processes to a desired future state by building and leveraging an up to date understanding of how current processes impact business operations for assigned domain(s).</li><li>Maps current state against future state processes.</li><li>Identifies the impact of requirements on upstream and downstream solution components.</li><li>Provides recommendations to team or department leadership on how to integrate requirements with current systems and business processes for assigned domain(s).</li><li>Identifies value gaps and opportunities for process enhancements or efficiencies.</li><li>Supports solution design by researching how to help translate requirements into workable business solutions.</li><li>Identifies and recommends additional data and/or services needed to address key business issues related to process or solutions design.</li><li>Supports the evaluation of third-party vendors as directed.</li><li>Recommends regional and/or national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.</li><li>Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes across assigned business domain(s).</li></ul><br> <b>Minimum Qualifications:</b> <br/><ul><br/><li>Bachelors degree in Business Administration, Computer Science, CIS or related field and Minimum three (3) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.</li><br/></ul><br/><img src="https://www.jobg8.com/Tracking.aspx?moBVzvVTZJMamZGCMVgd7Za2yHfAPARsa" width="0" height="0" />

<p> <strong>Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week.</strong> </p><p> </p><p><strong>Technical Summary:</strong></p><p>Senior individual-contributor role within Kaiser Permanente's Developer Experience / DevSecOps Platform team, serving as technical authority and strategist for enterprise AI developer enablement. Leads through expertise and influence (non-people-manager), owning the GitHub platform ecosystem and AI-assisted developer tooling to deliver faster, safer, and more productive software development.</p><p>Defines enterprise strategy for AI-assisted tools-GitHub Copilot, Claude Code, Cursor, and emerging solutions-in partnership with KP's AI Council and Enterprise Architecture. Designs and executes hands-on proofs of concept evaluating technical fit, security posture, and developer impact, collaborating with Information Security, Privacy, and Legal on risk and compliance. Delivers actionable adoption or retirement recommendations and operationalizes approved platforms under established standards.</p><p>Owns GitHub Enterprise and AI tool platforms, defining standards, best practices, and guardrails enabling scalable, secure DevSecOps and AI-assisted workflows. Establishes governance, usage policies, lifecycle management, cost and chargeback models, and budget transparency, while managing vendor relationships, contracts, renewals, and roadmap alignment.</p><p>Acts as developer advocate-leading training, enablement, documentation, and communities of practice, and representing developer needs to stakeholders. Defines and tracks productivity and quality metrics, measuring AI tooling impact on delivery speed, code quality, and ROI, communicating outcomes to senior leadership.</p><p> </p> <strong>Job Summary:</strong> <p>This senior level employee is primarily responsible for influencing and leveraging the technical direction of integrated business and/or enterprise application solutions and for serving as an expert for technical teams. This employee is accountable for ensuring software solutions are managed with full adherence to industry best practices.</p> <br><strong>Essential Responsibilities:</strong> <ul><li>Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others.</li><li>Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback.</li><li>Provides insight into recommendations for complex technical solutions that meet design and functional needs.</li><li>Serves as an expert for innovative technical solutions that meet design and functional needs.</li><li>Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs.</li><li>Provides technical expertise for the development, configuration, or modification of integrated business and/or enterprise application solutions within various computing environments by providing insight, guidance, and an escalation point for the design and coding of component-based applications.</li><li>Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications.</li><li>Leverages networks to drive collaboration between technical teams, architects, and/or software consultants, and ensure functional specifications are converted into flexible, scalable, and maintainable solution designs.</li><li>Builds and maintains trusting relationships with internal customers, third party vendors, and senior management to ensure the alignment, buy-in, and support of diverse project stakeholders.</li><li>Oversees the review and implementation of recommendations of technical solutions across multiple functions.</li><li>Takes accountability for ensuring specific interfaces, methods, parameters, procedures, and functions support technical solutions and are aligned with architectural designs.</li><li>Derives an overall strategy of data management, within an established Information Architecture, that supports the business model. Identifies information structures and detail to enable the development and secure operation of new information services. Takes overall responsibility for planning effective information storage, sharing, and publishing within the organization.</li><li>Sets strategies for effective use of database technology taking account of the complex interrelations between hardware/software. Provides specialist expertise in the development, use, or operation of database management system tools and facilities. Provides expert knowledge in the selection, provision, and use of database architectures, software, and facilities, typically taking responsibility for a team of technical staff.</li><li>Facilitates and serves as a technical expert for project teams throughout the release schedule of business and enterprise software solutions.</li><li>Provides expertise and guidance to team members for systems incident responses for complex issues.</li><li>Fosters and leverages partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specification.</li><li>Maintains and enhances technical expertise and knowledge of industry trends by attending participating conferences, and developing a network with other IT industry experts.</li><li>Leads consultation efforts to help ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.</li><li>Provides expert technical advice and recommendations to others within the organization on matters related to software engineering, including market trends, and new programs and applications.</li><li>Reviews and verifies resource estimates for complex technical design, coding, and testing efforts.</li><li>Identifies specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions, serving as an escalation point for complex or unresolved issues related to requirements translation.</li><li>As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions.</li></ul><br> <b>Minimum Qualifications:</b> <br/><ul><br/><li>Minimum six (6) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC).</li><br/><li>Minimum four (4) years in a technical leadership role with or without direct reports.</li><br/><li>Bachelors degree in Computer Science, CIS, or related field and Minimum ten (10) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.</li><br/></ul><br/><img src="https://www.jobg8.com/Tracking.aspx?7%2f9Vapuzv8x2VIMPLDAbdJgTor%2bVJOoQy" width="0" height="0" />

<b>Job Summary:</b> <br/><p>In addition to the responsibilities listed below, this senior technical leader position is also responsible for leading the development of internet applications and software tools. This includes partnering with product teams to understand and define the product vision, and overseeing the development and support of end-to-end solutions including architecting, designing, developing, and testing member-facing applications/systems using cloud, content management systems (CMS) and traditional integrations. This position is also responsible for leading the development of cloud applications, CMS, and integration solutions on a variety of platforms; serving as a lead expert in the research and resolution of technical issues; recommending appropriate interventions/modifications on critical and/or escalated issues; and ensuring work processes and products meet KP IT security and development standards.</p> </br><b>Essential Responsibilities:</b> <br/><ul><br/> <li>Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others.</li><br/></ul><br> <b>Minimum Qualifications:</b> <br/><ul><br/> <li>Bachelors degree in Computer Science, CIS, or related field and eight (8) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.</li><br/> <li>Minimum six (6) years experience working on project(s) involving the implementation of solutions development life cycles (e.g., SDLC).</li><br/> <li>Minimum four (4) years in a technical leadership role with or without direct reports.</li><br/> <li>Minimum six (6) years experience developing and/or implementing web-based applications.</li><br/> <li>Minimum four (4) years experience in developing and utilizing cloud based technologies (e.g., Microsoft Azure, AWS, GCP, etc.)</li><br/> <li>Minimum four (4) years experience working with web application frameworks (e.g., Angular, HTML5, CSS, GraphQL, etc.)</li><br/></ul><br/> <b>Additional Requirements:</b> <br/><img src="https://www.jobg8.com/Tracking.aspx?I2pDOAbj7pN20%2fB%2bYzv%2fkurrmyqnbskax" width="0" height="0" />

<p> <strong>Please note, this is a fully onsite position at our facility in Greensboro, NC.</strong> </p><p> </p><p><strong>Technical Summary:</strong></p><p>The System Administrator III, Health Systems (Epic MyChart) supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Systems Administrator III, Health Systems (Epic MyChart) leads and supports large-scale projects, system implementations, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle, including requirements gathering, design, build, testing, implementation, training, optimization, and production support. Working collaboratively with clinical leaders, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor, providing strategic guidance and technical expertise to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions.</p><p> </p> <strong>Job Summary:</strong> <p>In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release.</p> <br><strong>Essential Responsibilities:</strong> <ul><li>Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.</li><li>Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.</li><li>Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.</li><li>Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.</li><li>Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement.</li><li>Assists technical and project team members to resolve system problems and application-specific issues.</li><li>Escalates identified issues, risks or problems to lead administrators according to processes.</li><li>Plans and performs complex system configuration.</li><li>Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.</li><li>Defines and tests maintenance and refresh activities.</li><li>Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure.</li><li>Assists with application-oriented administration and technical support for production and non-production environments.</li><li>Supports vendor support activities, as appropriate.</li><li>Recommends and executes performance tuning and optimization activities.</li><li>Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others.</li></ul><br> <b>Minimum Qualifications:</b> <br/><ul><br/><li>Minimum two (2) years experience working with EPIC or comparable health system software<br/>OR<br/>Minimum two (2) years scripting or programming experience. </li><br/><li>Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.</li><br/></ul><br/><img src="https://www.jobg8.com/Tracking.aspx?EcVuInwGvurLIE0v8sB3s2J6B69qFYp7w" width="0" height="0" />

<p> <strong>Please note, this is a fully onsite position at our facility in Greensboro, NC.</strong> </p><p> </p><p><strong>Technical Summary:</strong></p><p>The System Administrator III, Health Systems (Epic Tapestry, Referrals) supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Systems Administrator III, Health Systems (Epic Tapestry, Referrals) leads and supports large-scale projects, system implementations, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle, including requirements gathering, design, build, testing, implementation, training, optimization, and production support. Working collaboratively with clinical leaders, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor, providing strategic guidance and technical expertise to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions.</p><p> </p> <strong>Job Summary:</strong> <p>In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release.</p> <br><strong>Essential Responsibilities:</strong> <ul><li>Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.</li><li>Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.</li><li>Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.</li><li>Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.</li><li>Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement.</li><li>Assists technical and project team members to resolve system problems and application-specific issues.</li><li>Escalates identified issues, risks or problems to lead administrators according to processes.</li><li>Plans and performs complex system configuration.</li><li>Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.</li><li>Defines and tests maintenance and refresh activities.</li><li>Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure.</li><li>Assists with application-oriented administration and technical support for production and non-production environments.</li><li>Supports vendor support activities, as appropriate.</li><li>Recommends and executes performance tuning and optimization activities.</li><li>Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others.</li></ul><br> <b>Minimum Qualifications:</b> <br/><ul><br/><li>Minimum two (2) years experience working with EPIC or comparable health system software<br/>OR<br/>Minimum two (2) years scripting or programming experience. </li><br/><li>Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.</li><br/></ul><br/><img src="https://www.jobg8.com/Tracking.aspx?8owwsOgLXCj9Nrd%2ffVXJiy52x0VIxHwyv" width="0" height="0" />

<p> <strong>Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week.</strong> </p><p> </p><p><strong>Technical Summary:</strong></p><p>The Principal-level Incident Handler uses incident response, investigative, and forensics skills to respond to breaches implement containment measures, and investigate impacts. This includes appropriate data collection, preservation, mitigation, remediation requirements, and security improvement plans. The Incident Handler will utilize forensic best practices and provide chain of custody service for criminal investigations (e.g., employee situations, fraud, etc.).</p><p> </p> <strong>Job Summary:</strong> <p>This senior level employee is primarily responsible for managing and directing the maintenance and protection of integrity and reliability of the security of data, systems and networks.</p> <br><strong>Essential Responsibilities:</strong> <ul><li>Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others.</li><li>Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback.</li><li>Leads team in the proactive monitoring and/or response to known or emerging threats against the KP network.</li><li>Effectively communicates investigative findings to non-technical audiences.</li><li>Provides consultation in regular operations meeting with Cyber Risk Defense Center (CRDC) teams.</li><li>Drives closed loop processes on security efforts by providing feedback to the TDA leads and/or leadership.</li><li>Demonstrates a consulting value by recommending adjustments to the collection strategy for deltas in scope, size, or emerging security threats. 3-3</li><li>Drives information fusion procedures across operations and engineering, including activities such as Use Case planning/development, Use Case quality assurance validation, and response procedure documentation.</li><li>Serves as a liaison between stage teams and upper management by identifying issues, improvement areas, or security/architectural gaps and suggesting appropriate improvements.</li><li>Drives the development of the CRDC intellectual capital by leading process or procedure improvements, consulting on brown bag training sessions, and leading the development of new training documents.</li><li>Builds partnerships with the CRDC Policy Engineers and Remediation teams to contain identified issues and determine the best approach for improving security posture.</li><li>Facilitates follow-up remediation design and review efforts related to highly complex security events.</li><li>Leads the investigation and triage of a wide variety of security events across cyber security domains.</li><li>Serves as a subject matter expert in performing complex data analyses to support security event management processes, including root cause analysis.</li><li>Coordinates the response and resolution of high impact or critical cyber security incidents.</li><li>Provides insight and influence in determining the strategic direction for the development and deployment of threat detection capabilities and/or incident response plans.</li><li>Drives the development and implementation of incident detection and/or handling processes which may include containment, protection, and remediation activities.</li></ul><br> <b>Minimum Qualifications:</b> <br/><ul><li>Minimum four (4) years in an informal leadership role working with project or technical teams.</li><li>Bachelors degree in Business Administration, Computer Science, Social Science, Mathematics, or related field and Minimum ten (10) years experience in IT or a related field, including Minimum four (4) years in information security or network engineering. Additional equivalent work experience may be substituted for the degree requirement.</li></ul><br/> <b>Additional Requirements:</b> <br/><img src="https://www.jobg8.com/Tracking.aspx?zlDcpil16GjQanwZqrBAwDU2W3zFRJa9u" width="0" height="0" />

<strong>Job Summary:</strong> <strong>This senior technical expert drives enterprise Content Management System (CMS) strategy and leads the evolution of Adobe Experience Manager (AEM) use with proven ability to influence architecture and platform strategy in complex enterprise environments. Partnering with application and product teams, this role delivers scalable, secure, and high-performing digital solutions across cloud, CMS, digital marketing, content supply chain, workflow automation, DAM, and integration ecosystems.</strong> <strong> </strong> <strong>Provides architectural leadership and advisory support while ensuring platform reliability with and continuous improvement initiatives, incident management, and root cause analysis. Contributes to standards lifecycle management, governance processes, and reference architectures that guide solution design and investment decisions. Oversees CDN/NGINX configurations and automation to enable efficient, secure operations. Partners across architecture, engineering, security, infrastructure, and delivery teams to ensures alignment with strategic objectives, enforce architecture governance, define enterprise standards, and ensure effective balance between governance, operational excellence, risk management, and delivery efficiency.</strong> <p>This senior level employee is primarily responsible for influencing and leveraging the technical direction of integrated business and/or enterprise application solutions and for serving as an expert for technical teams. This employee is accountable for ensuring software solutions are managed with full adherence to industry best practices.</p> <br><strong>Essential Responsibilities:</strong> <ul><li>Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others.</li><li>Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback.</li><li>Provides insight into recommendations for complex technical solutions that meet design and functional needs.</li><li>Serves as an expert for innovative technical solutions that meet design and functional needs.</li><li>Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs.</li><li>Provides technical expertise for the development, configuration, or modification of integrated business and/or enterprise application solutions within various computing environments by providing insight, guidance, and an escalation point for the design and coding of component-based applications.</li><li>Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications.</li><li>Leverages networks to drive collaboration between technical teams, architects, and/or software consultants, and ensure functional specifications are converted into flexible, scalable, and maintainable solution designs.</li><li>Builds and maintains trusting relationships with internal customers, third party vendors, and senior management to ensure the alignment, buy-in, and support of diverse project stakeholders.</li><li>Oversees the review and implementation of recommendations of technical solutions across multiple functions.</li><li>Takes accountability for ensuring specific interfaces, methods, parameters, procedures, and functions support technical solutions and are aligned with architectural designs.</li><li>Derives an overall strategy of data management, within an established Information Architecture, that supports the business model. Identifies information structures and detail to enable the development and secure operation of new information services. Takes overall responsibility for planning effective information storage, sharing, and publishing within the organization.</li><li>Sets strategies for effective use of database technology taking account of the complex interrelations between hardware/software. Provides specialist expertise in the development, use, or operation of database management system tools and facilities. Provides expert knowledge in the selection, provision, and use of database architectures, software, and facilities, typically taking responsibility for a team of technical staff.</li><li>Facilitates and serves as a technical expert for project teams throughout the release schedule of business and enterprise software solutions.</li><li>Provides expertise and guidance to team members for systems incident responses for complex issues.</li><li>Fosters and leverages partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specification.</li><li>Maintains and enhances technical expertise and knowledge of industry trends by attending participating conferences, and developing a network with other IT industry experts.</li><li>Leads consultation efforts to help ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.</li><li>Provides expert technical advice and recommendations to others within the organization on matters related to software engineering, including market trends, and new programs and applications.</li><li>Reviews and verifies resource estimates for complex technical design, coding, and testing efforts.</li><li>Identifies specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions, serving as an escalation point for complex or unresolved issues related to requirements translation.</li><li>As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions.</li></ul><br> <b>Minimum Qualifications:</b> <br/><ul><br/><li>Minimum six (6) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC).</li><br/><li>Minimum four (4) years in a technical leadership role with or without direct reports.</li><br/><li>Bachelors degree in Computer Science, CIS, or related field and Minimum ten (10) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.</li><br/></ul><br/><img src="https://www.jobg8.com/Tracking.aspx?W3bMDneW0Rhd36chTC80IQ41qDq2JQ5Yr" width="0" height="0" />

<p> <strong>Please note, this is not a fully remote position. The selected candidate may be required to report to the assigned office in Greensboro, NC 2-5 days per week.</strong> </p><p> </p><p><strong>Technical Summary:</strong></p><p>The Incident Handler supports the monitoring, investigation, and triage of cybersecurity events across the enterprise by applying established procedures and security practices. This role conducts analysis of security alerts and incidents within an assigned domain, helping to identify potential threats, determine scope and impact, and support appropriate containment and remediation activities. The position collaborates with cross-functional Cyber Risk Defense Center teams to communicate findings, support incident response processes, and contribute to ongoing security operations and escalation efforts. This role also assists in identifying opportunities to improve security posture and participates in follow-up remediation and documentation activities to strengthen overall cyber defense capabilities.</p><p> </p> <strong>Job Summary:</strong> <p>This individual contributor is primarily responsible for supporting the protection and maintenance of integrity and reliability of the security of data, systems and networks, while resolving problems with tools, systems and procedures.</p> <br><strong>Essential Responsibilities:</strong> <ul><li>Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.</li><li>Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.</li><li>Provides proactive monitoring and/or response to known or emerging threats against the KP network.</li><li>Effectively communicates investigative findings to non-technical audiences.</li><li>Participates in regular operations meeting with Cyber Risk Defense Center (CRDC) teams.</li><li>Identifies opportunities for cyber security improvements within assigned cyber defense domain.</li><li>Works with the CRDC Policy Engineers and Remediation teams to contain identified issues and determine the best approach for improving security posture.</li><li>Participates in follow-up remediation design and review.</li><li>Conducts investigation and triage of security events within assigned domain.</li><li>Performs data analysis in support of security event management processes, including root cause analysis.</li><li>Provides on-call duties and after hours support of incident management as required.</li><li>Supports incident response plans which may include after-hours support and coordination among responsible teams.</li><li>Assists in the execution of incident handling processes which may include containment, protection, and remediation activities.</li></ul><br> <b>Minimum Qualifications:</b> <br/><ul><li>Bachelors degree in Business Administration, Computer Science, Social Science, Mathematics, or related field and Minimum three (3) years experience in IT or a related field, including Minimum one (1) year in information security or network engineering. Additional equivalent work experience may be substituted for the degree requirement.</li></ul><br/><img src="https://www.jobg8.com/Tracking.aspx?mpVio1FN7S9GXrdsoP7bFo6EAD7Cu0cWp" width="0" height="0" />

<b>Job Summary:</b> <br/>This senior level employee is primarily responsible for translating business requirements and functional specifications into software solutions, for contributing to and leveraging the technical direction for the development of integrated business and/or enterprise application solutions, and for serving as a technical expert for project teams while providing consultation to help ensure new and existing software solutions are developed. <br/> </br><b>Essential Responsibilities:</b> <br/><ul><br/><li>Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.</li><br/><li>Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.</li><br/> <li>As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions.</li><br/> <li>Provides insight into recommendations for technical solutions that meet design and functional needs.</li><br/> <li>Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications.</li><br/> <li>Ensures appropriate translation of business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications.</li><br/> <li>Serves as an expert for innovative technical solutions that meet design and functional needs.</li><br/> <li>Facilitates and serves as a technical expert for project teams throughout the release schedule of business and enterprise software solutions.</li><br/> <li>Builds and maintains trusting relationships with internal customers, third party vendors, and senior management to ensure the alignment, buy-in, and support of diverse project stakeholders.</li><br/> <li>Recommends complex technical solutions that meet design and functional needs.</li><br/> <li>Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs.</li><br/> <li>Provides expertise and guidance to team members for systems incident responses for complex issues.</li><br/> <li>Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications.</li><br/> <li>Reviews and validates technical specifications and documentation.</li><br/> <li>Identifies specific interfaces, methods, parameters, procedures, and functions to support technical solutions while incorporating architectural designs.</li><br/> <li>Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providing triage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight to testing teams in order to ensure the appropriate depth of test coverage, and supporting the development of proper documentation.</li><br/> <li>Leads systems incident support and troubleshooting for complex and non-complex issues.</li><br/> <li>Identifies specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions serving as an escalation point for complex or unresolved issues related to requirements translation.</li><br/> <li>Develops and validates complex testing scenarios to identify application errors and ensure software solutions meet functional specifications.</li><br/> <li>Participates in all software development lifecycle phases by applying comprehensive understanding of company methodology, policies, standards, and internal and external controls.</li><br/> <li>Develops, configures, or modifies basic to moderately complex integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using programming languages.</li><br/> <li>Provides consultation to help ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.</li><br/> <li>Builds partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specifications.</li><br/> <li>Leads the development, validation, and execution of testing scenarios to identify application errors and ensure software solutions meet functional specifications.</li><br/> <li>Leads, mentors, and trains other technical resources to develop software applications.</li></ul><br> <b>Minimum Qualifications:</b> <br/><ul><br/><li>Minimum five (5) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC).</li><br/><li>Minimum two (2) years in a technical leadership role with or without direct reports.</li><br/><li>Bachelors degree in Computer Science, CIS, or related field and Minimum eight (8) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.</li><br/></ul><br/><img src="https://www.jobg8.com/Tracking.aspx?CjZ7MuKI26KfOA24rBt4fOAJXImG2FmOn" width="0" height="0" />

<p> <strong>Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC up to 3 days per week.</strong> </p><p> </p><p><strong>Technical Summary:</strong></p><p>This senior level IT Consultant serves within the DevSecOps Platform and Automation Services organization, with a primary focus on providing project and program level oversight of our key strategic initiatives - specifically our Dev2030 and Internal Developer Portal activities. This role blends SAFe Agile Scrum Master facilitation, project/program management across technical and financial logistical areas, and business management activities. This individual will be required to work closely with engineering, platform, security, vendor partners, and developer experience teams to translate standards, developer needs, and business objectives into key artifacts, well prioritized features, and user stories. As a key participant within an agile delivery model, you will take direction from platform architects and senior stakeholders/leaders while providing clear product, program, and project direction to delivery teams. You will champion developer productivity, self service capabilities, and standardized golden paths to accelerate software delivery across the enterprise.</p><p> </p> <strong>Job Summary:</strong> <p>This senior level employee is primarily responsible for leading the ITSM process implementation, evaluating risk matters within IT, and ensuring contingency procedures are followed and maintained.</p> <br><strong>Essential Responsibilities:</strong> <ul><li>Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.</li><li>Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.</li><li>Drives ITSM process and/or service implementation for designated ITSM initiatives by leading or directing team members in the documentation of process and/or service requirements and acceptance criteria from process owners and key stakeholders; and guiding and influencing leadership in the development of the ITSM strategy.</li><li>Partners with leadership to help define goals, objectives, deliverables, and guardrails within the governance framework to ensure the development and implementation of efficient, effective, measurable, and sustainable processes and/or services.</li><li>Ensures accuracy and completeness of release notes, training materials, and documentation within appropriate repositories.</li><li>Drives the execution of ITSM roadmaps to ensure that processes and/or services are aligned with stakeholder needs.</li><li>Partners with IT functions and process/service users to lead the development and implementation of performance metrics and measurement tools.</li><li>Leads ITSM process and/or service improvement efforts for designated initiatives by cultivating strong collaborative working relationships with cross-functional teams on process improvement projects.</li><li>Evaluates business needs, organizational characteristics, and industry best-practices to identify gaps or deficiencies in new and existing processes, services, and service portfolios and makes recommendations for improvements or enhancements as appropriate.</li><li>Develops, documents, maintains, and audits ITSM processes and procedures.</li><li>Makes decisions regarding process and/or service improvements and third-party tools for implementation.</li><li>Works with cross-functional stakeholders (for example, IT and business partners) to create alignment, synergy, and application of standardized processes and/or services and procedures.</li><li>Ensures appropriate training is delivered to users (e.g., end-users, service/process delivery teams) to drive proper process and/or service execution.</li><li>Designs and oversees the validation of performance metrics against success criteria to ensure effective control of expected deliverables.</li><li>Provides recommendations and makes decisions for mitigating process and/or service performance deficiencies.</li><li>Investigates complex, highly visible performance deviations to drive adherence with defined ITSM policies and procedures.</li><li>Advocates and drives compliance with ITSM policies and procedures across the enterprise.</li><li>Assists with negotiation of statements of work (SOWs) with service providers related to the development, implementation, delivery, and/or maintenance of ITSM processes, services, and/or tools.</li></ul><br> <b>Minimum Qualifications:</b> <br/><ul><br/><li>Minimum four (4) years in a leadership role working with process or service teams.</li><br/><li>Bachelors Degree in CIS, Business Administration, or related field and<br/> Minimum eight (8) years IT experience, including Minimum four (4) years implementing or supporting ITSM processes or services. Additional equivalent work experience may be substituted for the degree requirement.</li><br/></ul><br/> <b>Additional Requirements:</b> <br/><img src="https://www.jobg8.com/Tracking.aspx?kds0%2f%2bIHIOnIi7ZKlg8rcOTfoj9LxnJ8m" width="0" height="0" />

<p>The Support Engineer serves as a technical subject matter expert (SME) for enterprise contact center platforms, including NICE CXone and associated telephony, routing, and integration components. This role is responsible for resolving complex incidents, leading root cause analysis (RCA), and ensuring platform reliability across a 24/7 support environment. This position operates as the final escalation point following Tier 1 and Tier 2 triage, focusing on high-impact P0/P1 issues, platform engineering, and continuous improvement initiatives to improve system stability and reduce incident recurrence. This role is critical to supporting a large-scale CCaaS transformation enabling reliable, scalable, and integrated contact center services across the enterprise, directly impacting member access, clinical workflows, and customer experience outcomes.</p> <strong>Job Summary:</strong> <p>This senior level employee is primarily responsible for providing expert technical advice on IT infrastructure for assigned systems, setting the technical direction for infrastructure solutions, and for serving as a technical expert for project teams while mentoring and advising others in all system development lifecycle phases.</p> <br><strong>Essential Responsibilities:</strong> <ul><li>Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.</li><li>Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.</li><li>As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions.</li><li>Provides consultation and expert technical advice on IT infrastructure planning, engineering, and architecture for assigned systems by assessing the implications of IT strategies on infrastructure capabilities.</li><li>Provides some recommendations and input on options, risks, costs, and benefits for systems designs.</li><li>Leverages partnerships with IT teams and key business partners to troubleshoot complex systems.</li><li>Serves as a functional expert and collaborates with architects and software engineers to ensure functional specifications are converted into flexible, scalable, and maintainable system designs.</li><li>Translates business requirements, and functional and non-functional requirements, into technical specifications that support integrated and sustainable designs for complex or high impact infrastructure systems by partnering with Business Analysts to understand business needs and functional specifications.</li><li>Ensures system designs adhere to company architecture standards.</li><li>Builds partnerships with counterparts in various IT Teams (e.g., database, operations, technical support) throughout system development and implementation.</li><li>Serves as a technical expert for project teams throughout the implementation and maintenance of assigned enterprise infrastructure systems by defining and overseeing the documentation of detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services.</li><li>Mentors other technical resources throughout infrastructure systems development.</li><li>Reviews and validates technical specifications and documentation for complex or multi-dimensional solutions.</li><li>Leads the development and modification of solutions by identifying technical solutions to business problems.</li><li>Collaborates with business leaders, Solutions, and lead enterprise architects to review business drivers, and establish a foundation for enterprise systems planning.</li><li>Reviews benchmarking results, and provides information to support current and future infrastructure needs and projects to IT leadership. Provides preliminary conclusions.</li><li>Benchmarks and evaluates IT trends and technologies to identify opportunities and considerations that impact ROI.</li><li>Makes recommendations on resources required to maintain service levels and meet new demands.</li><li>Guides and drives physical architecture design for new initiatives.</li></ul><br> <b>Minimum Qualifications:</b> <br/><ul><br/> <li>Minimum two (2) years in a technical leadership role with or without direct reports.</li><br/> <li>Bachelors degree in Computer Science, CIS, or related field and Minimum eight (8) years experience in an IT operations environment with technical experience in distributed technologies, systems development, and/or networking.</li><br/> <li>Additional equivalent work experience may be substituted for the degree requirement.</li><br/></ul><br/> <b>Additional Requirements:</b> <br/><img src="https://www.jobg8.com/Tracking.aspx?XnhnW4rxRYWiQOPt36Loc%2bGDhLmdkUi0l" width="0" height="0" />

<b>Job Summary:</b> <br/><p>In addition to the responsibilities listed below, this technical leader position is responsible for leading the development of applications for Android and/or iOS devices by leveraging Agile methodologies to design and implement new customer-facing features; partnering with product management and UX teams to create fun, easy-to-use client applications which maximize the user experience; and providing insight and influence into the establishment of KP mobile device security practices. This position will also be responsible for optimizing applications and serving as a subject matter expert in the development of the overall architecture for KPs mobile technologies.</p> </br><b>Essential Responsibilities:</b> <br/><ul><br/> <li>Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.</li><br/></ul><br> <b>Minimum Qualifications:</b> <br/><ul><br/> <li>Bachelors degree in Computer Science, CIS, or related field and six (6) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.</li><br/> <li>Minimum five (5) years experience working on project(s) involving the implementation of solutions development life cycles (e.g., SDLC).</li><br/> <li>Minimum two (2) years in a technical leadership role with or without direct reports.</li><br/> <li>Minimum five (5) years experience developing and/or implementing mobile applications.</li><br/></ul><br/> <b>Additional Requirements:</b> <br/><img src="https://www.jobg8.com/Tracking.aspx?KW781w9pqSffF1vUGlB6j99NzLZjEl5yi" width="0" height="0" />

<strong>Please note, this is a fully onsite position at our facility in Greensboro, NC.</strong> <strong>Job Summary:</strong> <p>In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release.</p> <br><strong>Essential Responsibilities:</strong> <ul><li>Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.</li><li>Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.</li><li>Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.</li><li>Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.</li><li>Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement.</li><li>Assists technical and project team members to resolve system problems and application-specific issues.</li><li>Escalates identified issues, risks or problems to lead administrators according to processes.</li><li>Plans and performs complex system configuration.</li><li>Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.</li><li>Defines and tests maintenance and refresh activities.</li><li>Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure.</li><li>Assists with application-oriented administration and technical support for production and non-production environments.</li><li>Supports vendor support activities, as appropriate.</li><li>Recommends and executes performance tuning and optimization activities.</li><li>Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others.</li></ul><br> <b>Minimum Qualifications:</b> <br/><ul><br/><li>Minimum two (2) years experience working with EPIC or comparable health system software<br/>OR<br/>Minimum two (2) years scripting or programming experience. </li><br/><li>Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.</li><br/></ul><br/><img src="https://www.jobg8.com/Tracking.aspx?oMI2X%2b2a08lRB%2ff1qgwEoBY5RkcungAsg" width="0" height="0" />

<p> <strong>Please note, this is a fully onsite position at our facility in Greensboro, NC.</strong> </p><p> </p><p><strong>Technical Summary:</strong></p><p>The Senior Epic Systems Analyst III supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior subject matter expert responsible for advanced analysis, design, configuration, implementation, and optimization of Epic applications. This role evaluates complex clinical and business requirements, translates them into scalable application solutions, and supports large projects, system implementations, and upgrades while ensuring alignment with organizational standards, Epic best practices, and regulatory requirements. Leveraging strong analytical and workflow design skills, the analyst identifies opportunities for improvement, enhances system functionality and user experience, and supports all phases of the application lifecycle-from requirements gathering and build to testing, implementation, optimization, and ongoing support. Working closely with clinical leaders, stakeholders, and cross-functional IT teams, the role acts as a trusted advisor to ensure the long-term stability, scalability, and effectiveness of enterprise Epic solutions.</p><p> </p> <strong>Job Summary:</strong> <p>In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release.</p> <br><strong>Essential Responsibilities:</strong> <ul><li>Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.</li><li>Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.</li><li>Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.</li><li>Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.</li><li>Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement.</li><li>Assists technical and project team members to resolve system problems and application-specific issues.</li><li>Escalates identified issues, risks or problems to lead administrators according to processes.</li><li>Plans and performs complex system configuration.</li><li>Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.</li><li>Defines and tests maintenance and refresh activities.</li><li>Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure.</li><li>Assists with application-oriented administration and technical support for production and non-production environments.</li><li>Supports vendor support activities, as appropriate.</li><li>Recommends and executes performance tuning and optimization activities.</li><li>Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others.</li></ul><br> <b>Minimum Qualifications:</b> <br/><ul><br/><li>Minimum two (2) years experience working with EPIC or comparable health system software<br/>OR<br/>Minimum two (2) years scripting or programming experience. </li><br/><li>Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.</li><br/></ul><br/><img src="https://www.jobg8.com/Tracking.aspx?Vx70W9Vxt3tIFt7iR%2fGTNjnyfAmZVvNLf" width="0" height="0" />

<p> Carpenter </p><p><br/></p><p><strong>Location:</strong> HOBART AND WILLIAM SMITH COLLEGES - </p><p><strong>Workdays/shifts<em>:</em></strong><em> </em> WEEKDAYS ONLY - Specific Shifts . More details will be provided during the interview process.</p><p><strong>Employment Type:</strong> Full-time </p><p><strong>Pay Range:</strong> $27.00 per hour - $27.50 per hour </p><p> </p><p> University students with restrictions on number of hours they can work, including international students, should apply for open student worker positions at the school they attend. You can search student worker jobs here () </p><p><br/></p><p>Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. </p><p><strong>What You'll Do: </strong>As a Carpenter at Sodexo, you are a problem solver and safety promoter. We will rely on your expert knowledge and technical skills to identify repair and replacement needs.</p><p><br/></p><p><strong>Responsibilities include:</strong></p><ul><li>Perform the carpentry duties necessary to construct and maintain building woodwork such as bins, counters, shelves, benches, stairs, light gauge steel for walls/partitions, doors, and windows. Interpret drawings/diagrams or verbal instructions from lead position </li><li>Repair high grade articles of furniture such as cabinets, chairs, store fixtures, and office equipment</li><li>Attends work and shows for scheduled shift on time with satisfactory regularity</li><li>Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.</li></ul><p><br/></p><p><strong>What You Bring:</strong></p><ul><li>Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all.</li><li>1 year of related work experience. </li><li>Completed apprenticeship prior to assuming Carpenter responsibilities preferred.</li><li>Additional Requirements: Possess a valid driver's license </li></ul><p><br/></p><p> Link to full Job description </p><p><br/></p><p><strong>What We Offer: </strong></p><ul><li>Flexible and supportive work environment, so you can be home for life's important moments.</li><li>Access to ongoing training/development and advancement opportunities to turn your job into a career</li><li>Full array of benefits that support you and your family's wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more. </li><li>In addition to Sodexo's standard, some locations may offer additional site-specific benefits, including free "shift" meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking. </li></ul><p><br/></p><p> Link to benefits summary </p><p><br/></p><p><em>Overall, Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo's benefit offerings during the interview process. </em></p><p><br/></p><p><strong>Who we are: </strong></p><p>At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. </p><p><br/></p><p>Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form .</p><img src="https://www.jobg8.com/Tracking.aspx?XnhnW4rxRYXe6WdTb%2fJeP0dPL2CmLBgTl" width="0" height="0" />

<p> Groundskeeper </p><p><br/></p><p><strong>Location:</strong> HOBART AND WILLIAM SMITH COLLEGES - </p><p><strong>Workdays/shifts<em>:</em></strong><em> </em> Mornings - varying days, and some weekends/holidays . More details will be provided during the interview process.</p><p><strong>Employment Type:</strong> Full-time </p><p><strong>Pay Range:</strong> $19.25 per hour - $19.25 per hour </p><p> </p><p> University students with restrictions on number of hours they can work, including international students, should apply for open student worker positions at the school they attend. You can search student worker jobs here () </p><p><br/></p><p>Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. </p><p><br/></p><p><strong>What You'll Do: </strong>As a Groundskeeper at Sodexo, you are a problem-solver and safety promoter. We will rely on your expert knowledge to identify and maintain the property landscape.</p><p><br/></p><p><strong>Responsibilities include:</strong></p><ul><li>Landscape or maintain grounds of property using hand or power tools or equipment</li><li>Work typically consists of a variety of tasks; examples include any combination of the following: sod laying, mowing, trimming, edging, planting, watering, fertilizing, digging, raking, irrigation, sweeping of parking lots and sidewalks, snow and ice management, and sports field setup and maintenance.</li><li>Attends work and shows for scheduled shift on time with satisfactory regularity</li><li>Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.</li></ul><p><br/></p><p><strong>What You Bring:</strong></p><ul><li>Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all.</li><li>1 - 2 years of related work experience</li><li>Horticultural training required. </li><li>Pesticide and herbicide application license(s) </li><li>May require certification/license for certain Heavy Equipment </li><li>Additional Requirements: Possess a valid driver's license </li></ul><p><br/></p><p> Link to full Job description </p><p><br/></p><p><strong>What We Offer: </strong></p><ul><li>Flexible and supportive work environment, so you can be home for life's important moments.</li><li>Access to ongoing training/development and advancement opportunities to turn your job into a career</li><li>Full array of benefits that support you and your family's wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more. </li><li>In addition to Sodexo's standard, some locations may offer additional site-specific benefits, including free "shift" meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking. </li></ul><p><br/></p><p> Link to benefits summary </p><p><br/></p><p><em>Overall, Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo's benefit offerings during the interview process. </em></p><p><br/></p><p><strong>Who we are: </strong></p><p>At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. </p><p><br/></p><p>Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form . </p><img src="https://www.jobg8.com/Tracking.aspx?FTk0dltQNisZKZWSa7I7yw3rWxIT408tk" width="0" height="0" />

<p> HVAC Technician </p><p><br/></p><p><strong>Location:</strong> HOBART AND WILLIAM SMITH COLLEGES - </p><p><strong>Workdays/shifts<em>:</em></strong><em> </em> WEEKDAYS ONLY - Specific Shifts . More details will be provided during the interview process.</p><p><strong>Employment Type:</strong> Full-time </p><p><strong>Pay Range:</strong> $30.00 per hour - $33.50 per hour </p><p></p><p> </p><p> University students with restrictions on number of hours they can work, including international students, should apply for open student worker positions at the school they attend. You can search student worker jobs here () </p><p><br/></p><p>Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. </p><p><br/></p><p><strong>What You'll Do: </strong>As a HVAC Technician at Sodexo, you are a problem-solver and safety promoter. We will rely on your expert knowledge and technical skills to identify repair and replacement needs. By keeping others safe, your actions have meaningful impact. </p><p><br/></p><p><strong>Responsibilities include:</strong></p><ul><li>Install, maintain, and repair heating, ventilating, and air conditioning systems</li><li>Monitor HVAC systems and operations and ensure that routine preventive maintenance performs according to established schedules and standards</li><li>Respond to hot and cold calls, then troubleshoot and resolve issues</li><li>Check, repairs and/or replaces valves, motors, controls, switches, gauges, wiring, fans, pumps, compressors, condensers, cores, pipes, and other functional components of the system</li><li>Attends work and shows for scheduled shift on time with satisfactory regularity</li><li>Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.</li></ul><p><br/></p><p><strong>What You Bring:</strong></p><ul><li>Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all.</li><li>1 or more years of related work experience. </li><li>Holds appropriate license/certification for the specific work to be done in the city and state in which the work will be done. Minimum requirement is EPA CFC Universal Certificate.</li><li>Working knowledge of a variety of HVAC systems, including chilled water systems, variable air, variable refrigerant flow, single/multi-split and other commercial systems. </li><li>May be required to have previous BMS experience if working in a commercial environment. </li><li>Additional Requirements: Possess a valid driver's license </li></ul><p><br/></p><p> Link to full Job description </p><p><br/></p><p><strong>What We Offer: </strong></p><ul><li>Flexible and supportive work environment, so you can be home for life's important moments.</li><li>Access to ongoing training/development and advancement opportunities to turn your job into a career</li><li>Full array of benefits that support you and your family's wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more. </li><li>In addition to Sodexo's standard, some locations may offer additional site-specific benefits, including free "shift" meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking. </li></ul><p><br/></p><p> Link to benefits summary </p><p><br/></p><p><em>Overall, Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo's benefit offerings during the interview process. </em></p><p><br/></p><p><strong>Who we are: </strong></p><p>At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. </p><p><br/></p><p>Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form . </p><p><br/></p><p><br/></p><p> </p><img src="https://www.jobg8.com/Tracking.aspx?qQ7Pa56ZBrB6yM3zjWe7zteTSf9w7aw8j" width="0" height="0" />

<p> Commercial HVAC Technician </p><p><br/></p><p><strong>Location:</strong> UNIVERSITY OF SAINT JOSEPH - </p><p><strong>Workdays/shifts<em>:</em></strong><em> </em> Varying shifts, days/hours (open availability preferred) . More details will be provided during the interview process.</p><p><strong>Employment Type:</strong> Full-time </p><p><strong>Pay Range:</strong> $27 per hour - $32 per hour </p><p></p><p> </p><p> University students with restrictions on number of hours they can work, including international students, should apply for open student worker positions at the school they attend. You can search student worker jobs here () </p><p><br/></p><p>Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. </p><p><br/></p><p><strong>What You'll Do: </strong>As a Commercial HVAC Technician at Sodexo, you are a problem-solver and safety promoter. We will rely on your expert knowledge and technical skills to identify repair and replacement needs. By keeping others safe, your actions have meaningful impact. </p><p><br/></p><p><strong>Responsibilities include:</strong></p><ul><li>Install, maintain, and repair heating, ventilating, and air conditioning systems</li><li>Monitor HVAC systems and operations and ensure that routine preventive maintenance performs according to established schedules and standards</li><li>Respond to hot and cold calls, then troubleshoot and resolve issues</li><li>Check, repairs and/or replaces valves, motors, controls, switches, gauges, wiring, fans, pumps, compressors, condensers, cores, pipes, and other functional components of the system</li><li>Attends work and shows for scheduled shift on time with satisfactory regularity</li><li>Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.</li></ul><p><br/></p><p><strong>What You Bring:</strong></p><ul><li>Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all.</li><li>1 or more years of related work experience. </li><li>Holds appropriate license/certification for the specific work to be done in the city and state in which the work will be done. Minimum requirement is EPA CFC Universal Certificate.</li><li>Working knowledge of a variety of HVAC systems, including chilled water systems, variable air, variable refrigerant flow, single/multi-split and other commercial systems. </li><li>May be required to have previous BMS experience if working in a commercial environment. </li><li>Additional Requirements: Possess a valid driver's license </li></ul><p><br/></p><p> Link to full Job description </p><p><br/></p><p><strong>What We Offer: </strong></p><ul><li>Flexible and supportive work environment, so you can be home for life's important moments.</li><li>Access to ongoing training/development and advancement opportunities to turn your job into a career</li><li>Full array of benefits that support you and your family's wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more. </li><li>In addition to Sodexo's standard, some locations may offer additional site-specific benefits, including free "shift" meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking. </li></ul><p><br/></p><p> Link to benefits summary </p><p><br/></p><p><em>Overall, Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo's benefit offerings during the interview process. </em></p><p><br/></p><p><strong>Who we are: </strong></p><p>At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. </p><p><br/></p><p>Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form . </p><p><br/></p><p><br/></p><p> </p><img src="https://www.jobg8.com/Tracking.aspx?7mYvsD3NdiBudmp7dwLE6FFctwmj5gnje" width="0" height="0" />

Job Description: <p>Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world's largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection.</p><p></p><p><b>Job Summary: </b></p><p>Solicit and produce new clients for FM's St. Louis Operations (Minneapolis and St. Louis offices). Maintain a healthy pipeline of new business opportunities through effective prospect outreach, funnel management and calling activities. Develop strong relationships with prospects, brokers, consultants and insurance professionals throughout the industry and local marketplace. Collaborate with and lead our client service teams to deliver a client centric proposal that articulates the value of doing business with FM. </p><p></p><p><b>Schedule and Location:</b></p><p>This position can be based out of either Minneapolis or St. Louis and requires travel throughout the St. Louis Operations territory ( 40%+ annually).</p><p></p><p><b>Responsibilities:</b></p><ul><li><p>Achieve the annual new business objective by balancing our dual delivery channels of direct as well as opportunities through our brokered partners.</p></li><li><p>Maintain a healthy pipeline of new business opportunities through effective calling and funnel management activities.</p><ul><li><p>Develop and maintain a list of opportunities to call and develop hand in hand with operations management teams.</p></li><li><p>Keep prospect information in SRS current, accurate and updated as new information is developed during the sales process</p></li><li><p>Achieve the annual call goal including in person calls to prospects at various stages of the sales funnel</p><ul><li><p>All calls will be planned, executed and recorded in SRS using the Sphere Consultative Selling Framework skillset</p></li></ul></li></ul></li><li><p>Understand the business needs of our prospective clients</p><ul><li><p>Craft and execute a sales journey with internal and external stakeholders leading to a winning proposal at a high success rate.</p></li><li><p>Deliver a client centric proposal that articulates the value of doing business with FM and links their specific needs with the services that FM Global can deliver</p></li></ul></li><li><p>Lead through influence internal work groups to formulate strategies to maximize our hit ratio on new business</p><ul><li><p>Use of Whiteboarding to identify what is important to the prospect and how FM's value proposition can deliver on those needs</p></li><li><p>Develop and deliver internal and external road maps of the prospect journey</p></li><li><p>After CST assignment, lead the team in collaborative development, maintenance, and execution of the situational analysis</p></li></ul></li><li><p>Through actively participating in meetings, conferences and appearing at industry-related functions; build and maintain FM's brand and market expertise as a subject matter expert in the commercial property insurance industry as well as relationships with brokers servicing this industry. Keep apprised of our competitor's products and services.</p></li></ul> Qualifications: <p><b>Required Education:</b></p><ul><li><p>Bachelor's Degree or equivalent combination of education and experience</p></li></ul><p></p><p><b>Highly Preferred Education:</b></p><ul><li><p>Advanced degree in business, marketing, or engineering</p></li><li><p>Chartered Property Casualty Underwriter Designation (CPCU)</p></li><li><p>The Associateship of the Chartered Insurance Institute (ACII)</p></li></ul><p></p><p><b>Required Work Experience:</b></p><ul><li><p>3+ years in the insurance industry</p></li></ul><p></p><p><b>Highly Preferred Work Experience:</b></p><ul><li><p>3+ years as an Account Manager or similar client-facing role</p></li><li><p>Underwriting knowledge</p></li><li><p>Prior sales experience</p></li></ul><p></p><p><b>Highly Preferred Technical Skills:</b></p><ul><li><p>Excellent interpersonal skills</p></li><li><p>Knowledge of property insurance policy forms</p></li><li><p>Presentation and negotiation skills</p></li><li><p>Loss Prevention Engineering concepts</p></li><li><p>Knowledge of competitors and brokers</p></li></ul><p></p><p>The final salary offer will vary based on individual education, skills, and experience. The position is eligible to participate in FM's comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.<br /> <br />FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.</p><img src="https://www.jobg8.com/Tracking.aspx?moBVzvVTZJNX6lV%2bJRtIPpmf84baghRha" width="0" height="0" />