Senior IT Technician - Onsite

Genesis10 is currently seeking a Senior IT Technician for an onsite position with a Major Financial Services Firm located in Phoenix, AZ. This is a 5 month contract opportunity. This role provides advanced technical support, leading troubleshooting efforts for hardware, software, and network issues across the organization. The Senior IT Technician resolves complex incidents, oversees device lifecycle processes, supports system maintenance, and contributes to IT projects while mentoring junior technicians. Responsibilities: Resolve escalated hardware, software, and network issues requiring senior level expertise Diagnose multi-layer problems involving operating systems, applications, connectivity, and peripherals Configure, maintain, and optimize computers, mobile devices, peripherals, and approved software Assist employees with advanced access issues, permissions, and system navigation Manage high-priority tickets, ensure timely resolution, and maintain detailed documentation Perform patching, imaging, updates, and routine equipment health checks Lead hardware inventory tracking, equipment deployment, and lifecycle management Troubleshoot connectivity issues, assist with basic network configuration, and support Wi-Fi stability Maintain accurate procedures, configuration records, and support documentation Support IT projects such as system upgrades, deployments, and technology rollouts Train and guide IT Technician I and II staff, providing technical leadership and best practices Requirements: Associate's or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field (equivalent experience may be considered) 4-6 years of experience in IT support, technical assistance, or help desk operations Experience troubleshooting Windows and/or macOS environments at an advanced level Experience resolving complex hardware, software, and network issues Experience supporting device imaging, deployment, and lifecycle management Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.) Experience maintaining technical documentation, support logs, and inventory records Ability to independently diagnose and resolve complex IT issues Strong customer service, communication and support skills for assisting end-users Deep understanding of operating systems, devices, and business applications Ability to manage multiple high-priority tickets and tasks Skilled in creating clear, accurate support notes and procedures Ability to work effectively with IT teams, vendors, and business stakeholders Ability to mentor junior technicians and support team development Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.