Job description
Duties & Responsibilities:
Technical Expertise -
Mechanical aptitude
Basic computer skills including experience with
o Excel
o Outlook
Service
Troubleshoot and repair mechanical & electronic locking systems.
- Install and service low voltage equipment in compliance with federal, state, and local guidelines and regulations.
- Work with Access Control Systems, Digital Video Recorders, Burglary Alarm Systems, Call Box/Intercom Systems, Local Networks, Electrified Strikes, Electrified Latch Retractors, Mag Locks, and Door Operations.
- Communicate professionally with clients to consult, train, and address general inquiries.
Performs combination changes on all types of mechanical and electronic safe/vault locks.
Repair and maintain safe/vault doors and interior lockers.
Open, repair, and install safe deposit box locks.
Rekey or repair physical security locks and containers.
Coordinates with administration for the purpose of completing projects/work orders efficiently.
Provides documentation in electronic formats (e.g. notes regarding the service call, time and materials, etc.) for the purpose of providing written support in compliance with company procedures and/or conveying information.
Requests equipment and supplies to the Inventory Specialist Technician to review and submit to Purchasing for the purpose of maintaining inventory and ensuring availability of required items.
Responds to emergency situations during or after hours for the purpose of resolving immediate safety/security concerns.
Transports a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at job site.
Operations
Maintain and control inventory
o List parts accurately and timely on work orders
o Keep truck stock by being proactive in replenishing
Anticipate parts required to meet or exceed goals.
Requests equipment and supplies to the Inventory Specialist Technician to review and submit to Purchasing.
o Report inventory on truck monthly
Communications
o Respond to all phone calls from other SCI personnel within four hours
o Respond to all emails within 24 hours
o Recognize that you are effecting others productivity by not responding or expecting them to contact you numerous times for the same issue
Time Keeping
o Accurate reporting of dispatch, arrival and completion times
Recognize that this data is analyzed and some customers receive reports based on response and resolution
o Input and categorize time not spent on work orders accurately
o Submit your time via Remote Tech every week no later than 9 a.m. Saturday.
Other
Maintain Security License by adhering to annual continuing education requirements
Ability to pass criminal background check and drug screen test
Valid Driver's License and insurance
Report any moving traffic violations or accidents immediately
Essential job-related skills required:
Maintaining confidentiality of work related information and materials.
Effective organization and planning skills.
Customer Service
o Strong customer service skills
o Effective communication and interpersonal skills, including tact and diplomacy.
o Ability to perform with bank personnel present and occasionally under pressure
o Good judgment in what is appropriate to say and do
o Instruct Bank personnel in use of equipment
o Professional appearance and demeanor
Requirements:Special physical or mental skills required:
Ability to multi-task and time management skills
Perform tasks requiring bending, stooping, kneeling, standing, and walking significant distances.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Ability to understand and follow instructions precisely
Ability to manage high stress situations in a calm manner.
Working conditions under which the job is performed:
Loud environment with multiple distractions at any given time.
Work is performed within extreme temperature ranges.
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