SENIOR LEAD MANAGER - QUALITY COACH

Job DescriptionJob DescriptionSeller Calls Call Quality Coaching Performance Remote

Are you an experienced Lead Manager who knows what a great seller conversation sounds like-and can help others get better?

Sunomi Buys Houses is looking for a Senior Lead Manager & Quality Coach to join the team and help elevate the performance and quality of the Lead Management team.

This is a hands-on role. You will continue taking seller calls while also listening to calls, coaching Lead Managers, identifying performance gaps, and helping improve the sales process.

WHAT YOU'LL DOTAKE SELLER CALLS

• Handle inbound and assigned seller calls
• Build rapport and uncover seller motivation
• Qualify leads and identify potential deal killers
• Understand ownership and timeline
• Set qualified appointments
• Document calls and follow-up in the CRM
• Model what great Lead Management looks like

CALL QUALITY & QA

• Listen to and evaluate Lead Manager calls
• Assess call quality, questioning, qualification, motivation, and appointment setting
• Identify trends and areas for improvement
• Help maintain consistent Lead Management standards
• Identify why calls and appointments succeed or fail

COACH & DEVELOP

• Provide direct and actionable feedback
• Conduct call reviews and role-play sessions
• Help Lead Managers improve questioning, listening, qualification, and objection handling
• Reinforce the sales process and performance standards

PERFORMANCE & REPORTING

• Monitor Lead Manager KPIs
• Identify performance gaps and trends
• Provide objective feedback and insights to leadership
• Help hold the team accountable to established standards
• Recommend improvements based on call quality and performance data

WHAT WE'RE LOOKING FOR

The ideal candidate has hands-on experience as a:

• Lead Manager
• Senior Lead Manager
• Sales Manager
• Sales Coach
• Quality Assurance / Call Quality professional

Real estate investing, wholesaling, seller acquisition, or lead management experience is strongly preferred.

You should be:

• An excellent communicator and active listener
• Skilled at sales conversations and lead qualification
• Comfortable evaluating and coaching sales calls
• Analytical and comfortable working with KPIs
• Able to give direct, constructive feedback
• Results-oriented and accountable
• Comfortable leading by example
• Proactive and able to identify opportunities for improvement

REMOTE WORK REQUIREMENTS

• A quiet, private workspace suitable for taking professional phone calls
• A personal computer/laptop suitable for remote work
• A noise-canceling headset for clear, professional calls
• A second monitor is preferred
• Reliable, high-speed internet connection
• Ability to maintain a professional and distraction-free work environment

COMPENSATION

$40,000- $45,000 Annually + commission depending on Performance

THE RIGHT PERSON FOR THIS ROLE

You don't just know how to take a great call.

You know how to recognize what makes a call great, identify what could have been done better, and teach someone else how to improve.

If you're ready to take your Lead Management experience to the next level while helping develop a stronger team, apply today.