Senior Manager, Omnichannel Marketing and Customer Experience (CX) - Hybrid

DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact one of our Talent Specialists, Sri at or Meghna at Title: Senior Manager, Omnichannel Marketing and Customer Experience (CX) - Hybrid Location: Deerfield, IL Duration: 5 months Hybrid 2-3 days on site Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered. Position Overview The Senior Manager, Omnichannel Marketing and Customer Experience (CX), will play a pivotal role in shaping and executing integrated marketing strategies, driving brand growth, and aligning cross-functional teams. Ideal for a marketing leader with deep experience in omnichannel strategy, customer experience, and marketing execution. The position will report to the Global Strategic Marketing Omnichannel Lead. Core Skills Omnichannel Strategy & Customer Experience (CX): Proven ability to design and scale integrated marketing systems with a focus on frictionless customer experiences. Strategic Leadership: Expertise in long-term planning, data analysis, and translating insights into actionable strategies that drive business growth. Executive Communication: Exceptional written and verbal communication skills, able to craft compelling narratives for executive audiences and other stakeholders. Relationship Building: Strong interpersonal skills, quickly establishing credibility and fostering collaboration across all levels and geographies. Operational Excellence: Advanced project management and organizational skills, focused on efficiency, accountability, and results. Key Responsibilities Serve as a strategic partner to the Global Strategic Marketing Omnichannel Lead, managing priorities and ensuring alignment with business goals. Lead the development and execution of omnichannel marketing initiatives, including coordinating cross-functional Customer Experience (CX) pilot programs. Execute omnichannel marketing strategic priorities and campaigns as defined by inbound Briefs from marketing teams around the world in collaboration with Vantive internal teams (e.g. IT, Privacy, Legal, Regulatory, Communications, etc. In collaboration with Global Strategic Marketing) and external agency partners. Act as a key point of contact for internal and external stakeholders on omnichannel marketing initiatives, specifically Customer Experience (CX). Track progress against marketing KPIs and milestones using project management platforms (e.g. Maestro). Develop and refine executive communications, presentations, and updates for senior leadership. Qualifications 10+ years in senior marketing, brand leadership, or commercial operations, with a focus on omnichannel strategy and customer experience (CX). Demonstrated success scaling global brands, launching new categories, and leading integrated marketing systems in fast-paced, matrixed organizations. Strong strategic, analytical, and project management skills. Adaptable to using project management platforms such as Exceptional communication and interpersonal skills with proven ability to influence without authority. Experience uniting creative, sales, product, and operations teams around a clear point of view. Bachelor's degree in Mass Communication/Media Studies or related field. About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.