Multifamily Agency Asset Manager - Dallas, TX

Multifamily Agency Asset Manager (Agency Servicing)Zions Capital Markets is developing a leading agency lending and asset management platform as a bank-sponsored dual GSE license holder with Fannie Mae and Freddie Mac. As part of this buildout, we are establishing a high-quality and asset management function designed to deliver institutional execution, strong portfolio performance, and best-in-class borrower experience.Team Overview:The Asset Management group oversees loans from closing through repayment, serving as the primary interface between borrowers, the agencies, and internal stakeholders. The platform supports a growing portfolio of multifamily loans and is focused on operational rigor, proactive risk management, and responsive client service.Role Summary:The Multifamily Agency Loan Asset Manager will focus on transactional asset management and borrower requests, supporting the administration of a multifamily loan portfolio. This role is ideal for a professional with agency experience who is comfortable managing detailed workflows, interpreting loan documents, and coordinating across stakeholders.As a member of a growing platform, this position also offers exposure to process development and platform scaling initiatives, with a clear path toward increased responsibility over time.Key Responsibilities:

• Transaction Management
• Evaluate and execute borrower-driven requests in accordance with loan agreements and the applicable GSE standards
• Manage transactions from initial request through final resolution, ensuring accuracy, completeness, and timely execution
• Review a variety of requests, including but not limited to:
• Ownership changes and equity transfers
• Property management updates
• Loan assumptions
• Collateral releases and easement requests
• Lease approvals and property-level consents
• Loan modifications, extensions, and restructurings
• Insurance-related claims and disbursements
• Assess transaction risk and ensure consistency with agency guidelines and firm credit standards
• Escalate complex issues appropriately and contribute to solution developmentPortfolio Oversight & Asset Management Support:
  • Maintain ongoing awareness of borrower performance and compliance with loan covenants
  • Work with Subservicers on certain requests and approvals
  • Identify emerging risks or performance issues
  • Respond to borrower inquiries and provide clear guidance on GSE requirements and the transaction processes
  • Support portfolio-level initiatives, including reporting, data integrity, and operational improvements
  • Participate in broader asset management activities when needed, such as financial reviews, inspections, or watchlist discussionsPlatform Development & Collaboration:
    • Work closely with internal teams including originations, underwriting, servicing/asset management operations, and capital markets
    • Contribute to process refinement, documentation standards, and workflow enhancements as the platform scales
    • Support initiatives related to automation, data quality, and reporting infrastructure
    • Maintain strong working relationships with borrowers, legal counsel, third-party vendors, and agency contactsQualifications:
      • Bachelor's degree in finance, real estate, economics, or a related field
      • Approximately 3+ years of relevant experience in commercial real estate asset management, servicing, or underwriting
      • Prior experience working with agency loan servicing (Fannie Mae and/or Freddie Mac) preferred
      • Demonstrated exposure to borrower consent processing or transactional asset managementCore Competencies:
        • Ability to analyze loan structures and interpret legal documentation in a practical, transaction-oriented context
        • Strong quantitative and analytical skills, including comfort with financial statements and property-level performance metrics
        • High attention to detail and the ability to manage multiple concurrent requests in a deadline-driven environment
        • Effective written communication skills, particularly in preparing clear and concise transaction summaries
        • Strong interpersonal skills with a client-focused mindset
        • Proactive approach to problem-solving, with the ability to navigate ambiguity and develop practical solutions
        • Team-oriented, with the ability to collaborate across functions and contribute to a growing platform
        • Demonstrated ownership, accountability, and commitment to continuous improvementLocation: Dallas, TXShort-term: remoteLong-term: in-office Benefits:
          • Medical, Dental, and Vision Insurance - START DAY ONE!
          • Life and Disability Insurance, Paid Paternal Leave, and Adoption Assistance
          • Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
          • Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays
          • 401(k) plan with company match and Profit Sharing
          • Mental health benefits, including coaching and therapy sessions
          • Tuition Reimbursement for qualifying employees
          • Employee Ambassador preferred banking products