Technicial Product Owner

Description
Brinks Home is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.

We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

Position Overview:

We are currently seeking a seasoned, results-driven Technical Product Owner who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.

This role will lead the strategy, development, and optimization of our sales and field service experiences across mobile and web - the tools our field technicians rely on to install, activate, and service equipment in customers' homes every day. You will ensure our products deliver exceptional value to users, with a focus on usability, performance, and innovation. You will operate as the Product Owner on a Scrum team within a SAFe environment, working shoulder-to-shoulder with Field Operations, Engineering, and Sales, and using AI to work faster and smarter across the entire product lifecycle. As a senior individual contributor, you will set direction in ambiguous problem spaces with minimal oversight, influence without authority, and raise the bar for product practice across the team.

Key Responsibilities:

• Own and manage the mobile and web product backlog, equipment inventory capabilities, and scheduling and dispatch capabilities. Prioritize features that enhance the user experience across both platforms.
• Define clear user stories, acceptance criteria, and success metrics with instrumentation defined up front, then use experimentation - A/B tests, feature flags, and phased rollouts - and post-release data to measure adoption and iterate.
• Collaborate with UX/UI designers to ensure intuitive, responsive, and accessible mobile and web interfaces.
• Advocate for mobile-first, responsive design principles across the organization and stay current on mobile and web trends, technologies, and best practices.
• Partner with Field Operations leadership and field technicians to translate equipment job installation, activation, and service workflows into clear product requirements.
• Own and communicate the product roadmap for your area, sequencing releases against business outcomes, keeping stakeholders current on status and expectations, and making trade-offs visible to leadership.
• Identify, pilot, and champion AI tools that accelerate discovery, backlog refinement, documentation, and day-to-day team productivity.
• Define requirements for AI-enabled product features such as guided troubleshooting, intelligent scheduling, and automated job verification - including data quality, human-in-the-loop review, and responsible-AI guardrails.
• Serve as Product Owner on a Scrum team operating within a SAFe cadence - PI planning, backlog refinement, iteration planning, reviews, and system demos.
• Manage cross-team dependencies and integration requirements across CRM, dispatch and scheduling, billing, e-signature, order management and inventory, and device telemetry systems.
• Partner with developers across the full software development lifecycle, from discovery through release - technical feasibility, timely delivery, QA, UAT, and deployment readiness.
• Define non-functional requirements with engineering - performance, offline and low-connectivity resilience, security, accessibility, and data-privacy compliance.
• Drive alignment across Field Ops, Sales, Engineering, QA, Training, and Customer Care in a fast-paced, cross-functional environment.
• Own release readiness and adoption: release notes, field enablement and training content, pilot and rollout plans, and post-launch issue triage with engineering.

Required Qualifications:

• 7+ years of experience as a Product Owner, with a strong focus on mobile and web applications, including at least 3 years owning a technical product alongside an engineering team.
• 5+ years of experience with SAFe Agile methodology and Jira.
• AI-savvy - strong understanding of AI/ML for identifying opportunities, requirements, and design aligned with business goals, plus practical use of AI in day-to-day work to maximize individual and team productivity.
• Hands-on experience as a Product Owner on a Scrum team, including representing a product area across multiple PI planning cycles; SAFe (Scaled Agile Framework) experience strongly preferred.
• Command of the software development lifecycle and its supporting functions, including QA, release management, DevOps, documentation, and training.
• Strong requirements craft - user story mapping, process and workflow mapping, clear written specifications, and testable acceptance criteria.
• Proven track record of delivering successful, high-usage mobile (iOS and/or Android) and web applications from concept through multiple release cycles.
• Data fluency - comfortable querying data or working in BI dashboards, and using funnel, cohort, and adoption analysis to size opportunities and defend decisions.
• Ability to operate autonomously - setting direction in ambiguity, making defensible trade-off decisions, and driving outcomes end to end.
• Excellent communication, stakeholder management, and problem-solving skills, with the ability to communicate effectively across all levels of operations and users.
• Proven ability to thrive on fast-paced, cross-functional teams with competing priorities and shifting requirements.

Preferred Qualifications:

• Experience within the home security industry and/or a field operations dispatch.
• Working knowledge of scheduling capabilities and inventory management.
• Experience with A/B testing and product analytics across mobile and web.
• Proficiency with backlog management, documentation, and design collaboration tooling.
• Experience mentoring or coaching less-experienced product owners and analysts, and influencing senior stakeholders without formal authority.

• Negotiation and conflict-resolution skills, with the ability to reconcile competing stakeholder priorities and hold a defensible "no."
• Executive storytelling - distilling complex technical and operational detail into concise written and verbal narratives for senior leadership.
• Customer and technician empathy, intellectual curiosity, and the adaptability to stay effective as priorities and requirements shift.
• Ability to manage multiple concurrent product initiatives without losing momentum on any of them.

Benefits:

• Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
  • Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, and Employee Referral Program
• To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page .

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.