Job description
Chargeback Analyst requires:
Chargeback, Merchant Dispute, Incoming Dispute, Issuing Chargeback, Outgoing Dispute, Salesforce, Zendesk, QuickBase, Excel, Google Sheets, Smart Sheets
At least 2 years of chargeback card dispute experience specifically on the Merchant Dispute (acquiring) side reviewing, researching, and building representment/rebuttal documentation
At least 2 years of customer service experience, including handling sensitive or disputed-transaction conversations
Experience with Salesforce and Zendesk (CRM/case management systems used by the team)
Strong data analysis and investigative reporting skills
Strong Excel skills, including building spreadsheets, models, and reports
Chargeback/dispute experience on the Issuing side (in addition to Merchant Dispute)
Experience with QuickBase (used as the dispute management system)
Familiarity with Google Sheets and Smart Sheets
Familiarity with Claude/AI tooling
Prior experience at a similar payment processor or card network company (hiring manager referenced companies such as FIS (Fidelity National Information Services), Marqeta, Adyen, ComData and comparable dispute processors.)
Chargeback, Merchant Dispute, Incoming Dispute, Issuing Chargeback, Outgoing Dispute, Salesforce, Zendesk, QuickBase, Excel, Google Sheets, Smart Sheets
At least 2 years of chargeback card dispute experience specifically on the Merchant Dispute (acquiring) side reviewing, researching, and building representment/rebuttal documentation
At least 2 years of customer service experience, including handling sensitive or disputed-transaction conversations
Experience with Salesforce and Zendesk (CRM/case management systems used by the team)
Strong data analysis and investigative reporting skills
Strong Excel skills, including building spreadsheets, models, and reports
Chargeback/dispute experience on the Issuing side (in addition to Merchant Dispute)
Experience with QuickBase (used as the dispute management system)
Familiarity with Google Sheets and Smart Sheets
Familiarity with Claude/AI tooling
Prior experience at a similar payment processor or card network company (hiring manager referenced companies such as FIS (Fidelity National Information Services), Marqeta, Adyen, ComData and comparable dispute processors.)
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