Technology Support Specialist

Technology Support Specialist

Pay: $2224/hr

Contract: 1 year with potential for permanent hire

Schedule: MondayFriday, 7:30am3:30pm

Experience: Minimum 2 years relevant work experience

Location: Kansas City, MO (Onsite only)

PURPOSE OF JOB: Serve as the primary Tier I technology support contact for the Department of Technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide proactive customer service to students and staff


• Support hardware, software, and web-based tools


• Train users on district technology resources


• Troubleshoot devices: laptops, desktops, printers, scanners, etc.


• Deploy and maintain operating systems and software


• Conduct inventory and preventative maintenance


• Assist with employee websites and tech orientation


• Collaborate with the Digital Learning Team


• Educate users on tech work order procedures


• Travel within district to support tech needs


• Participate in special technology projects

REQUIRED QUALIFICATIONS:

• Strong software and hardware troubleshooting skills


• Experience working with MacBook, iPad, Chromebook, and PC


• Troubleshoot devices: laptops, desktops, printers, scanners, etc.


• Deploy and maintain operating systems and software


• Familiarity with warranty procedures and peripheral devices


• Excellent communication and organizational skills


• MUST be able to lift up to 40 lbs


• Valid drivers license and personal vehicle (mileage reimbursed)


• Self-motivated and able to educate users effectively

PREFERRED QUALIFICATIONS:

• Knowledge of ITIL and service management tools


• Experience with large-scale deployments


• Microsoft Windows certification

SUPERVISORY RESPONSIBILITIES: None PHYSICAL DEMANDS: MUST be able to sit, stand, walk, lift, and perform basic physical tasks. MUST be able to lift up to 40lbs. Reasonable accommodations available.