Job description
Join a Top-Rated HVAC & Plumbing Team in Dallas!
Are you the kind of person who thrives on keeping things running smoothly, solving problems on the fly, and being the go-to support for a fast-paced team? If you're organized, customer-focused, and love a good scheduling puzzle, we want to hear from you!
We're looking for a Dispatcher to join one of the highest-rated HVAC & Plumbing companies in the greater Dallas area. In this role, you'll be the communication hub-keeping service schedules on track, supporting technicians, and ensuring customers receive timely, exceptional service.
What You'll Do:Maintain daily schedules and dispatch service jobs efficiently
Pre-call customers and manage dispatch board activity
Monitor and resolve open service tickets
Coordinate with service managers and technicians to address field issues
Maintain up-to-date customer records and documentation
Deliver top-notch customer service via phone and digital communications
2 years of experience in dispatching (HVAC/Plumbing industry a plus!)
Strong communication and phone skills with active listening
Ability to multitask, prioritize, and stay organized under pressure
Familiarity with ServiceTitan or similar CRM systems preferred
A customer-first mindset and a collaborative attitude
- Salary (Pay based on experience)
Year-round work (no slow season!)
Medical, dental, and vision insurance
HSA with company contribution
Life insurance (up to $300,000 available; $100,000 guaranteed)
Short- and long-term disability
Critical illness & accident insurance
401(k) with 4% company match
Paid holidays and PTO
Generous employee discounts
Ongoing training and growth opportunities-we love to promote from within!
Employee referral program
- Team-oriented culture with community events throughout the year
If you're ready to be part of a high-performing, customer-focused team that takes pride in delivering quality service, apply now!
You'll be taken to the employer's application page.