Job description
Position Number: 508824
Industry: Professional Services
Job Title: Customer Service Representative - Call center
Job Location: North Chesterfield, VA, USA, 23225
Work Model: Hybrid
Work Model Details: Remote job - State of VA candidates only
Shift: 8:00AM to 5:00pm EST
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate : 16.32
Max Hourly Rate : 16.32
Must Have Skills/Attributes: Call Center, Customer Support, Spanish - Bilingual
Experience Desired:
Customer service experience (1 yrs),
Basic computer navigational skills (1 yrs),
Knowledge of Microsoft Office (1 yrs)
Required Minimum Education: High School Diploma or equivalent
C2C is not available
Job Description
Required Education:
High school diploma or equivalent required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
Responsibilities:
Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols, including but not limited to the confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Complete associated tasks according to the established guidelines.
Track and document all inquiries using the applicable systems.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Facilitate translation services for non-English-speaking callers according to procedures.
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Industry: Professional Services
Job Title: Customer Service Representative - Call center
Job Location: North Chesterfield, VA, USA, 23225
Work Model: Hybrid
Work Model Details: Remote job - State of VA candidates only
Shift: 8:00AM to 5:00pm EST
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate : 16.32
Max Hourly Rate : 16.32
Must Have Skills/Attributes: Call Center, Customer Support, Spanish - Bilingual
Experience Desired:
Customer service experience (1 yrs),
Basic computer navigational skills (1 yrs),
Knowledge of Microsoft Office (1 yrs)
Required Minimum Education: High School Diploma or equivalent
C2C is not available
Job Description
Required Education:
High school diploma or equivalent required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
Responsibilities:
Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols, including but not limited to the confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Complete associated tasks according to the established guidelines.
Track and document all inquiries using the applicable systems.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Facilitate translation services for non-English-speaking callers according to procedures.
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
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