Job description
Plumbing Supervisor
Location: Shreveport, LA
Company: American Leak Detection of Shreveport
About Us
We are a growing plumbing and leak detection company focused on high-quality work, efficiency, and customer satisfaction. With multiple trucks on the road, we're looking for a leader who can not only manage a team-but also produce revenue, improve performance, and help scale operations.
Position Overview
We are seeking a hands-on Plumbing Supervisor who leads from the front. This role is responsible for managing technicians, overseeing job quality, and actively contributing to revenue through fieldwork, high-level diagnostics, and closing larger or more complex jobs.
This is not a desk-only position-you will be in the field, coaching, troubleshooting, and driving results.
Key Responsibilities
Revenue & Production
Perform advanced plumbing and leak detection work
Assist techs on high-value or complex jobs
Help close and upsell larger jobs when opportunities arise
Team Leadership
Supervise, train, and mentor plumbing technicians
Ride along with techs to improve performance and sales skills
Hold team members accountable for productivity and quality
Assist in hiring and onboarding new technicians
Operations Management
Dispatch and adjust schedules to maximize efficiency
Monitor job progress and ensure deadlines are met
Reduce callbacks through quality control and training
Work closely with office staff to keep operations smooth
Quality & Customer Experience
Ensure all work meets company standards and code requirements
Handle escalated customer concerns professionally
Maintain strong communication with customers on complex jobs
Performance Tracking
Being aware of KPIs such as:
Revenue per truck
Average ticket
Callback rate
Job completion times
Identify areas for improvement and implement solutions
Qualifications
5+ years of plumbing experience (service and/or leak detection preferred)
Proven leadership or foreman experience
Strong diagnostic and troubleshooting skills
Ability to train and develop technicians
Experience with flat-rate pricing and upselling is a plus
Valid driver's license
What We're Looking For
A leader who takes ownership and drives results
Someone who can balance production + management
Strong communicator with both customers and team members
Profit-minded and performance-driven
Compensation & Benefits
Competitive base pay + performance incentives/bonuses
Health insurance
Dental insurance
401(k) retirement plan
Company vehicle
Paid time off
Why Join Us
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