Flagship Store Manager

Job Description

GLD started in Pittsburgh in 2015 and grew into one of the most recognized lifestyle jewelry brands in the US - the place where streetwear, sport, music, and fine jewelry meet. We design classic and custom chains, pendants, watches, and fine jewelry, and we're an official licensing partner of the major sports leagues and DC Comics.

Our customers are athletes, artists, collectors, and tastemakers; people who care deeply about how they show up and what they wear.

Our Miami flagship is the physical home of the brand: a destination for private appointments, product launches, athlete and artist appearances, and cultural moments that go well beyond a typical retail experience.

The Role

We're looking for a Flagship Store Manager who is part operator, part host, and part cultural connector. You'll run a high-performing jewelry store day to day, and you'll build the flagship into a true destination by growing a VIP client base, owning in-store events, and finding new ways to bring the right people through the door.

This role requires someone who already lives in this world; someone who understands Miami's culture, has real relationships in music, sports, fashion, or entertainment, and genuinely connects with who GLD is and who our customer is.

Bilingual in Spanish and English is required for this role.

What You'll Do

Lead the team and drive sales

• Recruit, train, schedule, and coach a team of sales associates and key holders, and build a culture of energy and accountability
• Set sales goals, coach on the floor, and own store KPIs: sales, conversion, average order value, labor, and shrink
• Partner with Merchandising and E-commerce on assortment, inventory, and custom-order programs
• Build the VIP program and own events
• Create and manage a VIP client program for athletes, artists, creators, collectors, and high-value repeat customers - including private appointments and custom consultations
• Own the full planning, budgeting, and execution of in-store events: product drops, athlete and artist appearances, and VIP nights; measure their ROI
• Build relationships with local businesses, venues, and sports and entertainment contacts to drive traffic and create brand moments
• Work with Marketing and Social on promotion and content; keep client records current in our CRM
• Bring your own network - your relationships in Miami's cultural scene are an asset here
• Run flawless operations
• Open and close the store to standard, including daily cash and credit card reconciliation, deposits, and variance reporting
• Own loss prevention, inventory reconciliation, and cycle counts
• Manage repair and aftercare processes
• Keep visual merchandising and store presentation show-ready
• Oversee merchandise operations including inventory reorder, merchandise receipt, and store displays
• Maintain compliance with company policies and local labor laws

What You Bring

Must-haves:

• Jewelry experience with confident knowledge of gold, chains, pendants, and gemstones
• 5+ years of retail experience, including 3+ years as a store manager or equivalent
• Proven record of leading teams and hitting sales targets
• Hands-on experience with POS systems, cash controls, and inventory management
• Experience planning events, VIP experiences, or brand activations
• Strong client-facing skills, ideally with high-profile clients
• Real fluency in Miami's cultural landscape - music, sports, fashion, entertainment
• Bilingual in Spanish and English
• Flexibility for evenings, weekends, holidays, and event days

Strong plus:

• Existing relationships in Miami's sports, music, or entertainment communities
• A personal presence - social following, community credibility, or a reputation in the scene
• Flagship, high-volume, or luxury and lifestyle retail experience
• Experience with custom jewelry, CRM tools, or opening a new store

You're our person if

You already know the culture not because you studied it, but because you live it. You've been in the room when the drop happens. You know the athletes, the artists, the collectors. You're the person people call when they want to find something special. You make guests feel like insiders from the moment they walk in, and you stay calm, creative, and in control on launch nights. If managing a store sounds like a job to you, this isn't the right fit. If it sounds like a chance to build something, keep reading.

What We Offer

• Competitive base salary plus performance bonus tied to store and event results
• Health, dental, vision, 401(k) match, PTO
• Employee discount on GLD product
• The chance to build and lead the flagship of one of the fastest-growing names in jewelry

GLD is an equal opportunity employer.