Client Advisor

Job Description

Client Advisor (American Dream)

Employment Type: Full-Time

Salary: $50,000 per year

Position Overview

We are seeking a highly motivated Client Advisor to deliver an exceptional luxury retail experience while building long-term client relationships. This role is ideal for a polished, client-focused sales professional with a strong passion for fashion, luxury products, and personalized service.

Key Responsibilities

Sales & Business Development

• Consistently meet or exceed individual monthly, seasonal, and store sales goals.
• Drive key performance indicators through outstanding customer service and high-quality sales interactions.
• Develop deep knowledge of merchandise, product features, and current collections.
• Identify new sales opportunities through events, activations, fashion partnerships, stylists, and community networking.
• Maintain compliance with all sales-related policies and procedures.
• Stay informed on fashion industry developments, luxury market trends, and client preferences.

Client Experience & Relationship Management

• Deliver personalized, memorable service that exceeds client expectations.
• Build and maintain a strong client base through proactive outreach, follow-up, and relationship development.
• Capture and maintain accurate customer information in CRM tools.
• Maintain an organized client book and regularly contact clients regarding sales, requests, and relevant product opportunities.
• Provide knowledgeable guidance on fashion trends, luxury products, and styling recommendations.
• Collaborate with colleagues to ensure a consistent, elevated client experience.

Operations

• Support store leadership with staff training related to selling standards and role responsibilities.
• Execute register functions accurately and in accordance with company procedures.
• Assist with annual inventory and monthly cycle-count requirements.
• Maintain clean, organized stockrooms and understock areas.

Visual Merchandising

• Ensure the sales floor is clean, organized, and aligned with current visual merchandising standards.
• Identify and communicate product concerns promptly to store leadership.
• Communicate inventory needs to support sales and client demand.

Professional Standards

• Maintain a professional appearance consistent with luxury retail presentation standards.
• Follow all company policies, procedures, and workplace expectations.
• Contribute to a positive, collaborative, and high-performing team environment.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• At least 2 years of retail experience; luxury fashion experience is preferred.
• Experience with international or premium brands is a plus.
• Excellent verbal and written communication skills.
• Strong interpersonal, networking, and relationship-building abilities.
• Passion for luxury fashion, clienteling, sales, and exceptional customer service.