Job description
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Position: Sr. Business Analyst (M365)
Location: Washington, DC (Local Only)
Position Requirements:
Lead and manage both operational and project-based work for the M365 team using Kanban methodology. This role combines Scrum Master facilitation with hands-on project management to ensure efficient delivery of services and initiatives across Microsoft 365 platforms and related enterprise tools.
Key Responsibilities
Scrum Master/Agile Facilitation
Facilitate daily stand-up meetings and ensure team alignment on priorities
Manage Kanban board, ensuring workflow optimization and WIP (Work in Progress) limits
Remove impediments and blockers to team productivity
Coach team members on Agile/Kanban best practices
Facilitate retrospectives and continuous improvement initiatives
Project Management
Plan, execute, and deliver M365-related projects on time and within scope
Develop project schedules, resource plans, and risk mitigation strategies
Coordinate with stakeholders across IT and business units
Provide regular status updates to leadership and stakeholders
Ensure proper documentation and knowledge transfer
Operational Management
Oversee day-to-day operational work for M365 services
Prioritize and triage incoming requests and incidents
Manage service level agreements (SLAs) and operational metrics
Coordinate maintenance windows and change management activities
Support capacity planning and resource allocation
Required Qualifications
Experience
5-7 years of experience in IT project management or Scrum Master roles
Proven track record managing both operational and project work simultaneously
Experience facilitating Agile ceremonies in a Kanban environment
Technical Knowledge
Core Technologies:
Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive, Copilot)
Email Security & Flow Management (e.g., Proofpoint)
Certifications
Preferred:
PMP, CAPM, or equivalent project management certification
ITIL Foundation v4
Skills:
Strong understanding of Kanban methodology and metrics
Excellent facilitation and servant leadership abilities
Experience with project management tools (GitLab, Jira)
Strong stakeholder management and communication skills
Ability to manage competing priorities in a fast-paced environment
Risk management and problem-solving capabilities
Preferred Qualifications
Familiarity with PowerShell scripting for M365 automation
Experience with Microsoft Graph API
Previous experience in hybrid cloud environments
If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today!
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