Admissions Coordinator

Job Description Summary of Position:

The Admissions Coordinator is responsible for working with the Director of Social Services to manage the resident flow, admissions process, and marketing process of Hale Ho Aloha. Responsibilities include presenting information regarding our services to potential residents and families that will result in the admission of appropriate residents. This includes giving tours, handling all admission inquiries, and maintaining a professional relationship with other facilities, hospitals, and other referral sources.

Essential Duties:

• Collaborate with the Director of Social Services and Nursing Department to review and assess admission inquiries, responding to referral sources in a timely manner.
• Coordinate the admissions process from initial inquiry through admission, working closely with Social Services, Nursing, residents, families, hospitals, physicians, case managers, and other referral partners.
• Develop and maintain professional relationships with physicians, case managers, social workers, discharge planners, and other healthcare partners to support referrals, admissions, and census growth.
• Maintain and update marketing, promotional, presentation, and admissions materials.
• Uphold the values of Hale Ho Aloha, ensuring the organization's mission and vision are consistently reflected in all aspects of the admissions process.
• Collaborate with the Director of Social Services to promote resident satisfaction and ensure that residents and their families receive the highest quality of care in a compassionate, respectful environment that honors each resident's needs and rights.
• Community involvement that promotes the Hale Ho Aloha brand and markets potential resident admissions

Requirements:

• High school diploma or equivalent required. Associate or bachelor's degree in healthcare, social services, business, marketing, communications, or a related field preferred.
• Previous experience in healthcare, admissions, social services, senior living, or customer service experience preferred. Experience with patient/resident admissions, referrals, case management, discharge planning, or healthcare marketing is a plus.
• Strong verbal and written communication skills, organizational skills, and ability to build positive relationships with residents, families, healthcare professionals, and referral partners. Familiarity with medical terminology and Microsoft Office applications preferred.
• Must possess a valid driver's license, reliable personal vehicle, and proof of current auto insurance to attend occasional off-site client visits and marketing events.