Customer Service Representative

Customer Service Representative Location: Lewisburg, TN Job ID: Pay Range: $15-17 Job Description: Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system. The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment. Training is 6 weeks long. What we help them with: Dealer referrals to distributors Provide customers with order information, assistance Product support: Parts and Equipment Transactional: Orders, Claims and Invoicing Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2.