Lab Systems Support Specialist

Job Duties • Provide first-level technical support for laboratory applications, instrument-integrated systems, and laboratory IT infrastructure. • Perform user administration activities, including user account creation, modification, deactivation, and access management. • Support onboarding and offboarding of laboratory systems and users. • Coordinate and execute application software installations, upgrades, patches, and configuration changes for standalone and networked laboratory systems. • Configure and maintain laboratory applications, instrument interfaces, and related system settings. • Assist laboratory users in troubleshooting software, hardware, and instrument integration issues involving systems such as HPLC, GC, spectrophotometers, and other analytical instruments. • Support audit trail reviews, data archival activities, and system maintenance activities. • Manage and support Windows-based laboratory workstations and network-connected devices. • Coordinate with desktop, infrastructure, and network support teams to resolve hardware, operating system, and connectivity issues. • Administer Active Directory components, including computer accounts, Organizational Units (OUs), security groups, permissions, and OU migrations. • Perform endpoint administration activities, including SCCM client deployment, configuration, troubleshooting, and maintenance. • Troubleshoot network-related issues, including DNS, DHCP, domain authentication, and connectivity problems affecting laboratory operations. • Perform and monitor backup and recovery activities for laboratory systems, including standalone and benchtop instruments. • Support system image restoration, file-level recovery, backup client installation, and backup job monitoring. • Coordinate monthly patching activities and preventive maintenance schedules. • Work with vendors and infrastructure teams to resolve hardware failures, maintenance requirements, and system outages. • Support compliance with GLP, GMP, FDA, 21 CFR Part 11, and applicable regulatory requirements. • Ensure laboratory systems are maintained and operated in accordance with approved SOPs, Work Instructions (WIs), validation documentation, and quality procedures. • Update and maintain SOPs, technical documentation, configuration records, user guides, and operational procedures. • Create, document, and implement change requests in accordance with established ITIL-based change management processes.