Billing and Collections Specialist

Job Description Job Description

Overview

Cambrian Homecare, LLC has been providing compassionate, flexible, and personalized in-home care services since 1996, helping seniors and individuals with developmental disabilities live independently in the comfort of their homes.

Join our team and contribute to a culture that values teamwork, adaptability, clear communication, and a strong commitment to service.

We are seeking a detail-oriented and proactive Full-Time Billing and Collections Specialist to join our team at our corporate office in Long Beach. This role is responsible for ensuring timely and accurate customer billing, tracking payments, collecting outstanding payments, and maintaining positive relationships with customers.

Schedule: Monday - Friday 8:00AM - 5:00PM

This is not a remote postion

Responsibilities

Claims Processing & Payer Billing

• Accurately prepare, review, and submit claims or invoices to payer sources in accordance with company policies and payer-specific requirements.
• Verify authorization were needed, and monitor claim status.
• Utilize reports to ensure all billable services are invoiced.
• Maintain compliance with payer-specific billing portal requirements and submission protocols.

Accounts Collections

• Follow up on outstanding balances and take appropriate action on unbilled, denied or underpaid claims and invoices.
• Review aging reports and perform collection activities to ensure timely reimbursement.
• Research denied or underpaid claims, prepare appeals, and resubmit claims as necessary while meeting payer deadlines.
• Maintain consistent follow-up with payer sources regarding outstanding receivables.

Documentation & Communication

• Maintain accurate and complete records of billing transactions, payment activity, collection efforts, communications, and adjustments for auditing and reporting purposes.
• Provide exceptional customer service by responding to billing and collections inquiries via phone and email.
• Identify and report unbillable services or inaccurate records to management in a timely manner.
• Provide billing and collections reporting as requested.

Qualifications

Qualifications

• High School diploma or equivalent; Bachelor's degree preferred.
• Strong organizational, mulit-tasking and problem-solving skills.
• Effective verbal and written communciation.
• Strong Excel skills.
• Previous experience in healthcare billing a plus.

Requirements

• 18+ years old
• US work authorization
• High School diploma or equivalent
• Ability to pass a background and reference check
• Valid Drivers License and reliable transportation

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.