Tree Care Operations Manager

Job Description Job Description

Job Summary:

Perform Tree Care Client site inspections to identify and determine necessary Arboricultural recommendations and scope of work.

Hands-on service experience, knowledge of palms, shade/ornamental/native trees and shrubs.

Lead team of 20+ employees, coordinating duties, scheduling and ensuring adherence to safety standards (OSHA, ANSI Z-133 Standards).

Working knowledge of ANSI A-300 Tree Care Standards including: Crown Cleaning, Crown Thinning, Crown Raising, Crown Reduction and Palm Pruning.

As necessary, perform hands-on work to meet work and schedule demands.

Conducted advanced tree risk assessments and recommended necessary pruning, cabling/bracing, or removal to mitigate hazards.

As necessary, use a Stump Grinder.

Managed client relationships and satisfaction for all Tree Care Projects through completion and generate repeat business.

Successfully execute complex tree removals in confined spaces, including Grapple/Skid Steer removals, with a perfect safety record.

Trained Junior Arborists and Ground Crew on proper ANSI A-300 Pruning Techniques, equipment operation, enhancing team efficiency and safety awareness.

Performed expert-level pruning, including fine pruning, crown reduction, and canopy cleaning, to improve tree health and aesthetics.

Operate and maintain a wide range of arboricultural equipment, including chainsaws, pole saws, power pruners chippers, stump grinders, and Bucket Trucks.

Provided emergency tree service during severe weather events, including the removal of hazardous trees and large debris.

Safety & Rigging Operations:

Aerial Rescue: Certified or highly proficient in standard ANSI Z133 aerial rescue protocols and emergency climber extraction.

Work Positioning: Skilled in utilizing secondary lanyards, fliplines, and redirection techniques.

Hazard Evaluation: Expert in performing pre-climb tree inspections, assessing root flares, detecting structural defects, and identifying electrical hazards (line clearance).

Equipment Maintenance: Inspected and maintained specialized life-support equipment (PPE), including climbing lines, harnesses, friction hitch components, and mechanical devices, adhering strictly to ANSI Z133 safety standards.

Climbing Systems: SRS/SRT, MRS/DRT, Spurless Climbing, Work Positioning Redirections

Hardware Proficiencies: Mechanical friction devices, friction hitches, micro-pulleys, throwline deployment

Safety & Regulations: ANSI Z133 Standards, Aerial Rescue, Job Site Hazard Analysis (JHA)

Equipment Maintenance:

Maintain, clean, and sharpen chainsaws, pole saws, and heavy-duty brush cutters to ensure optimal job-site safety and efficiency.

Diagnosed and repaired small engine failures, hydraulic leaks, Bucket Truck operation in the field, minimizing project delays.

Manage equipment maintenance logs and coordinated major repairs with certified mechanics.

DVIR (Driver Vehicle Inspection Report): The official paperwork/digital log completed during inspections.

Pre-Trip / Post-Trip Inspections including : Inspecting critical systems like brakes, tires, coupling devices, steering, and fluid levels.

Preventative Maintenance and Identifying small issues before they become costly breakdowns.

Component Checklist: Inspecting critical systems like brakes, tires, coupling devices, steering, and fluid levels.

Education and Experience:

Associate's or Bachelor's degree in a landscape or business-related field, or equivalent experience in a service-based industry

Minimum 7 years of experience in the construction or landscaping industry

Minimum 2-3 years of management experience within the landscape or service industry

Qualified Applicator License (Pesticide or Fertilizer) preferred

Certified Arborist (Preferred)

Prescription Pruning Qualification (PPQ) (Preferred)

CDL Class A or B (Preferred)

TRAQ Qualified (Preferred)

CTSP (Certified Tree Care Safety Professional) (Preferred)

Single Rope Technique (SRT) or Double Rope Technique (DRT) (Preferred)

Working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, as well as company systems such as FSM, Arbor Notes, and MFP/WAR calls.

Experience with mobile applications, including retrieving email, accessing and using mobile applications, taking, and sharing pictures

Proven ability to perform effectively in a fast-paced, dynamic, and evolving work environment.

Bilingual in English and Spanish preferred

Effective written and oral communication skills

Ability to create and foster a team-oriented environment

Physical Demands/Requirements:

Ability to walk, bend, twist, and carry up to 50lbs

Ability to traverse uneven surfaces on job sites for quality checks and inspections

Must be able to travel within the branch territory to visit designated client properties

Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

Work Environment:

Field-based role; will have regular office work