Technical Manager - Premium Support

POSITION TITLE: Technical Manager - Premium Support (Product Analysis and Customer Support) POSITION DUTIES: The position of a Technical Manager - Premium Support (Product Analysis and Customer Support) is responsible for working in Temenos Product Analysis and Customer Support team. Manage the team and delivery of technical support to global customers primarily in the North American and Latin American regions who are using Temenos products, such as Temenos Quantum, Temenos Journey Platform, and Temenos Infinity. Guide and offer solutions for technical problems reported by the customers in our global support system. Manage escalations and the associated communications with partners and customers. Liaise with other Temenos departments such as Offshore Product Engineering, Onsite Product Management, Product Security, and Offshore and Onsite Cloud (AWS, Azure), as well as third-party vendors in arranging solutions for customer issues reported. Manage and coordinate customer priorities with support agents and help deliver diligent and continuous progress on every support ticket. Ensure resolution of customer issues. Monitor and track all critical customer communications to ensure timely engagement and enable higher customer satisfaction. EDUCATION REQUIREMENTS: Will accept 3 or 4 year degree in Computer Science, Applied Computer Science, Computer Information Systems, a relevant Engineering field, or a closely related technical field. EXPERIENCE REQUIREMENTS: 60 months experience in job offered, Assistant Technical Manager, Software Engineering Team Lead, Software Engineer, or related technical occupation. ADDITIONAL REQUIREMENTS: Employer requires five years progressive post-baccalaureate work experience. Experience must include utilizing: 1) HTML, 2) JavaScript 3) Angular JS, 4) React JS, 5) Micro Services, 6) Git, 7) Jenkins, 8) Load Balancer, 9) Reverse Proxy, 10) MySQL, 11) Oracle DB, 12) JUnit, 13) Postman and 14) JMeter. Experience must include at least one year utilizing Temenos Journey Platform suite (including Journey Manager, Maestro, Analytics, Workspaces, and Springboard). Experience must include at least three years utilizing Temenos Infinity. Experience must include at least 5 years utilizing Temenos Quantum. CONTACT: Send CV/Cover Letter to: Human Resources: Temenos USA, Inc., 40 General Warren Blvd., Malvern, PA 19355, or email: (email removed). Reference job code G9. ADDRESS OF EMPLOYMENT: 40 General Warren Blvd., Suite 160, Malvern, PA 19355. Equal Opportunity Employer.