Job description
Location: Southeast, FL (serving tri-county area)
About Us Air Force HVAC has been a trusted name in South Florida for over 5 years, delivering reliable residential HVAC service, installation, and maintenance across Broward, Miami-Dade, and Palm Beach counties. Our slogan, "Your Home, Our Mission," guides everything we do.
We are on track to grow 8x year-over-year at the top line as we expand our technician team, client base, and service offerings. To achieve this ambitious growth, we are seeking a hands-on Field Service Manager to help us scale with excellence, develop leaders, and ensure operational discipline.
The Senior HVAC Technician is a top-tier, hands-on technical role responsible for performing complex installations, diagnostics, and repairs across residential and light commercial systems - including VRF, VAV, and commercial rooftop/split units. Beyond the technical work, this person leads by example in the field: mentoring junior and mid-level technicians, modeling strong sales conversations with customers, and reinforcing the standards the company runs on.
This is not a desk job. The Senior Technician spends the vast majority of their time on tools, in trucks, and on job sites - setting the pace for the rest of the field team through the quality of their own work and the way they carry themselves with customers.
Speed, craftsmanship, and consistency are non-negotiable in this position.
Key Responsibilities
Hands-On Technical Work
Perform installations, service, maintenance, and repairs on residential and commercial HVAC systems, including VRF, VAV, rooftop units, and commercial split systems
Diagnose complex system issues and mechanical/electrical faults others escalate to you
Maintain a high standard of workmanship on every job - this is the benchmark other technicians are held to
Follow all safety standards, licensing requirements, and company SOPs
Keep truck stock, tools, and equipment properly maintained and job-ready
Field Mentorship & Peer Leadership
Serve as a technical mentor to junior and mid-level technicians - answering questions, walking through tricky diagnostics, and modeling proper technique on-site
Set the tone for professionalism, pace, and quality on shared job sites
Support onboarding of new technicians from a technical standpoint (not hiring/recruiting)
Flag recurring technician performance or training gaps to the GM
Sales & Customer-Facing Performance
Present the full suite of company offerings on every applicable call:
Service & repair
System replacements
Maintenance agreements
Indoor air quality solutions
Financing options
Ensure accurate, timely documentation of work performed, parts used, and options presented Deliver strong close rates and average ticket through sound "good, better, best" presentations
Build trust and rapport with customers to drive repeat business and referrals
Systems & Reporting
Strong working knowledge of Jobber and/or HouseCall Pro is required
Keep job records, notes, and photos accurate and complete in the CRM/dispatch system
Communicate job status, delays, and parts needs clearly to dispatch and the GM
Customer Experience
Deliver an excellent customer experience on every call
Address on-site customer concerns directly and professionally; loop in the GM for anything requiring escalation
Take pride in post-install and post-service quality - the kind of work that earns 5-star reviews
Experience & Skills
5+ years of HVAC field experience
2+ years performing senior-level technical work (installs, complex diagnostics, commercial systems)
Strong knowledge of VRF, VAV, and commercial HVAC systems in addition to residential
Proven ability to close sales and drive strong average ticket in the field
Proficient in Jobber and/or HouseCall Pro
Comfortable mentoring and setting the technical standard for less experienced techs
Highly Preferred
Commercial installation/service background (VRF, VAV, rooftop units)
Track record of strong close rates and average ticket as an individual performer
Experience training or informally mentoring other technicians
Personal Attributes
Leads from the truck, not the office
Takes pride in technical craftsmanship and getting it right the first time
Strong communicator with customers and teammates alike
Reliable, accountable, and self-directed
Motivated by performance-based compensation
Compensation & Benefits
Base Salary: $75,000+ (based on experience)
Commission: Performance-based commission tied to gross profit
Health, Dental, and Vision benefits
PTO + Sick days
Company vehicle (if applicable)
Strong growth trajectory within a rapidly scaling company
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