HVAC Service Manager

Job Description Job Description

HVAC Service Manager

$90,000-$100,000 Base + Performance Bonus

Reading, MA Monday-Friday

Lead the Service Team. Improve Operations. Drive Results.

Cooling Unlimited is a family-owned HVAC company that has been serving Middlesex County since 1986. We've built our reputation on quality workmanship, dependable service, and long-term relationships with our customers and employees.

We're looking for an experienced HVAC Service Department Manager to take ownership of our residential service operation. This is a hands-on leadership position for someone who understands HVAC in the field and can also manage the people, processes, and performance behind a successful service department.

You'll work closely with technicians, oversee daily operations, monitor department performance, and make sure customers receive consistent, high-quality service.

Your Responsibilities

Lead the Service Team

• Manage the day-to-day activities of the HVAC service department
• Lead, coach, and mentor service technicians
• Set expectations and hold the team accountable for performance
• Support technician development, training, and problem-solving
• Build a culture focused on professionalism, teamwork, and quality

Manage Daily Operations

• Oversee service scheduling, dispatching, and technician workflow
• Coordinate demand service and preventative maintenance operations
• Keep jobs moving efficiently and address scheduling or field issues
• Step in to assist technicians with difficult troubleshooting when needed
• Ensure work is completed safely, correctly, and according to company standards

Own Department Performance

• Track key performance indicators and technician productivity
• Review invoices, job records, and department documentation
• Assist with budgeting, cost control, and operational planning
• Identify opportunities to improve efficiency and profitability
• Maintain strong safety and compliance standards

What We're Looking For

• 4-6+ years of HVAC field experience in service and/or installation
• Previous experience leading, supervising, or mentoring HVAC technicians
• Strong understanding of residential HVAC service operations
• Experience with scheduling, dispatch, invoicing, and/or service department processes
• Strong organizational and problem-solving skills
• Ability to communicate effectively with technicians, customers, and office staff
• EPA Certification required
• A leadership approach that combines accountability, support, and development

Compensation & Benefits

• $90,000-$100,000 base salary + performance bonus
• 401(k) with 3% company match
• Health, dental, and vision insurance - 50% employer-paid
• 100% employer-paid life insurance
• Short- and long-term disability coverage
• Paid holidays
• PTO and sick time
• Paid birthday off

Why This Role?

This is an opportunity to have a direct impact on how an established HVAC service department operates.

You won't simply be managing from behind a desk. You'll be involved with the technicians, the daily workflow, customer service, and department performance-while helping build a stronger, more consistent team.

If you're an experienced HVAC professional ready to take ownership of a service department and lead a team to the next level, we'd like to hear from you.