HVAC Supervisor

Job Description Job Description

Essential Duties and Responsibilities

Leadership & Supervision

• Supervise and support HVAC installation and service technicians.
• Provide daily direction, coaching, and performance feedback.
• Conduct ride-alongs, field inspections, and quality control checks.
• Assist with hiring, onboarding, and training new employees.
• Promote a positive team environment focused on accountability and professionalism.

Operations

• Coordinate daily workflow and technician assignments.
• Ensure jobs are completed safely, efficiently, and according to company standards.
• Monitor job progress and assist technicians with troubleshooting technical issues.
• Review completed work for quality, accuracy, and customer satisfaction.
• Ensure compliance with local building codes, manufacturer specifications, and company procedures.

Customer Service

• Resolve customer concerns professionally and promptly.
• Communicate with customers regarding project status, scheduling, and expectations.
• Ensure technicians provide courteous, clean, and professional service at every job site.
• Support the company's commitment to outstanding customer satisfaction.

Financial Performance

• Monitor department productivity and labor efficiency.
• Assist in controlling material costs and reducing callbacks.
• Review estimates and change orders as needed.
• Support sales opportunities by identifying customer needs for equipment replacement, maintenance agreements, and system upgrades.

Safety & Compliance

• Enforce all OSHA safety regulations and company safety policies.
• Conduct regular safety meetings and toolbox talks.
• Ensure proper use and maintenance of company vehicles, tools, and equipment.
• Maintain accurate records and documentation.

Administrative Duties

• Complete employee evaluations and disciplinary documentation when necessary.
• Monitor technician timekeeping and productivity.
• Coordinate inventory needs with warehouse personnel.
• Prepare reports related to department performance and job completion.
• Attend management meetings and assist in strategic planning.

Qualifications

Required

• Minimum 7 years of HVAC installation and/or service experience.
• Minimum 2 years of supervisory or leadership experience preferred.
• Strong knowledge of residential and light commercial HVAC systems.
• Ability to read blueprints, wiring diagrams, and technical manuals.
• EPA Certification required.
• Valid driver's license with acceptable driving record.
• Strong troubleshooting and diagnostic skills.
• Excellent communication and leadership abilities.
• Proficiency with mobile field service software and basic computer applications.

Preferred

• NATE Certification.
• Arizona HVAC experience.
• Experience with dispatching or scheduling software.
• Bilingual (English/Spanish) is a plus.