Job description
Service Technicians report to the Service Manager and are responsible for traveling to Customers' homes, diagnosing and repairing all types of HVAC equipment, completing required paperwork, and collecting for the completed job. The Service Technician is also responsible for maintaining communication with the office staff in order to foster a cohesive service operation.
Daily Job Tasks:
Diagnose, repair and maintain all types of residential equipment properly the first time at a customer's location
Be neat and clean at all times; keep the work vehicle and equipment the same
Attend all training classes and seminars to maintain expertise in the field
Take direction regarding scheduling from dispatcher
Keep the Dispatcher informed at all times of the progress throughout the day
Fill out service tickets for maintenance and service work while on the job
Collect payment for services rendered when required
Follow through on job problems and communicate issues with Service Dispatcher
Keep abreast of all company sales promotions and pricing
Turn in all paperwork to office making sure it is filled out completely and accurately in the field
Responsible for having all minimum required stock on truck at all times
Recommend/sell equipment, service agreements, duct cleanings and accessories when it is requested by the customer or is in the best interest of the customer to do so
Other tasks as requested by management
Requirements
EPA Certification
NATE certified (required within 1 year of date of hire)
OSHA 10 or OSHA 30
3 years of HVAC Experience
Required Qualifications:
Ability to represent Sierra Air Inc. in a professional manner with customers, vendors, staff and the general public
Work well under pressure
Must have valid drivers' license and a good driving record
Must have all required tools
Good communicator - works well with different customers and office personality styles.
Ability to handle difficult customer/diagnostic issues
Adaptability-the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
Must be able to pass a drug test and background check
Benefits offered the 1st of the month, 30 days after hire.
Medical
Dental
Vision
80% of Medical/dental/vision premiums paid by company for the employee
Optional long term disability
Employee Tool Program
Life Insurance
Benefits offered after 90 days
Paid Time Off
8 paid holidays
401(k) retirement plan - Company will match up to 4%
Life Insurance
Working Conditions:
Work will be performed in both indoor and outdoor settings, in various weather conditions. Lifting up to 70lbs required. Must be able to work in attics, crawl spaces, on rooftops, ladders, and from other heights.
Schedule:
Monday - Friday, some weekends, and as a part of an on-call rotation
Pay Range $60,000-$100,000 USDAbout Sierra Air:
Sierra Air has installed over 30,000 heating and cooling systems in this area since 1986. We've earned a great reputation for providing our customers with friendly, reliable service and practical solutions that result in year-round comfort and savings. Honesty, integrity, and excellent customer service is our constant goal and top priority.
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