Animal Care and Client Services Technician

Job Description Job Description Position Summary:

Responsible for animal care and client services

Essential Duties and Functions:

Animal Care • Provide adequate food and water to shelter animals daily • Monitor animals and immediately report health or behavior abnormalities to supervisor • Participate in stress and disease reduction efforts through purposeful and compassionate handling and placement of animals in the shelter environment • Perform animal bathing and basic grooming • Assist with animal intake, evaluation, and treatment • Create and maintain necessary animal records, perform data entry • Ability to drive pets to and from the vet/events Facility Care • Follow established disease control protocols to daily clean, disinfect, and maintain shelter kennels and general area • Operate laundry and dishwashing equipment • Restock cleaning areas with supplies and equipment • Maintain equipment in working condition, report equipment or supply needs to supervisor • Maintain work and general areas in an organized manner People Care: • Cultivate positive client ,volunteer and coworker relations through professional, courteous, and educational interactions • Assist clients with animal adoption process; facilitates client/animal interactions to insure a safe and pleasant experience Process adoptions using shelter software (petpoint) Answer adoption requests and questions through email responses. • Practice and encourage the humane treatment of animals • Provide quality customer service to clients, volunteers, and staff while actively promoting our mission, services, programs, and events • Promote donation and giving opportunities as appropriate • Work cooperatively with all volunteers, recognizing the talent and commitment they bring to the Society Safety: • Ensure a safe work environment; following all safety guidelines, including PPE, and modeling safe work practice • Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk Physical Requirements and Work Environment: • Work is performed in a kennel/shelter setting and outdoors • Frequent bending, reaching, kneeling, climbing stairs, walking and, standing on feet 8 -10 hours per day while performing job functions • Exposure to disinfectant solutions when cleaning • Exposure to various weather conditions when working outdoors • Subject to animal bites and scratches while handling animals of questionable temperament • Occasional lifting of up to 50 pounds with reasonable accommodations • Consistently exposed to animals and animal allergens under conditions with limited alterations available • Tetanus inoculation is recommended Reporting Relationships and Contacts: • Reports to Operations Supervisor/Operations Manager • Mentors and monitors volunteers/community service workers Qualifications (Required): • High school diploma or equivalent • Customer service experience • Available to work weekends, holiday shifts, and overtime as needed • Driver's License with a good driving record Knowledge, Skills, and Abilities: • Commitment to the mission, values, goals, and success of DFW Humane Society • Highly motivated, out going, polite, and professional manner • Team player, able to work in a fast- pace environment and multi-task • Compassion for animals, comfortable working in the shelter environment and willing to accommodate animals in the work place • Knowledge of animal breeds and behavior helpful • Computer skills in a Windows environment • Ability to learn various computer programs including our shelter software (petpoint) • Good writing and verbal communication skills This job description reflects the assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.