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Travel Customer Care Specialist

Harbor and Waves Services
New York, New York Call Centre / CustomerService 6 days ago
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Job description

High Energy People First Travel Focused

This starter level position is great for someone who enjoys engaging with people, loves chatting about destinations and experiences, and wants the freedom to work from anywhere with a reliable internet connection. No prior background is needed. What matters most is excitement, curiosity, and a willingness to grow.

Key Responsibilities
Deliver friendly, dependable support through phone, email, and messaging

Guide clients as they explore and book travel options like cruises, resorts, flights, and vacation packages

Review itineraries, payments, and travel documents with customers

Look up destinations, promotions, and travel choices tailored to each traveler

Assist with simple booking or account related questions

Keep communication clear and consistent throughout the planning process

Use travel platforms, booking tools, and customer service best practices

Why Youll Enjoy This Role
Daily conversations centered around travel, destinations, and fun experiences

Work remotely from home, a caf, or even while traveling

Every client brings a new story and a new adventure to plan

Become the trusted guide who helps people create unforgettable trips

Join a positive, supportive, travel loving team that encourages your growth

What You Bring
A positive, energetic, people focused attitude

Strong communication skills with a warm, professional tone

Basic computer skills and comfort learning new systems

Solid organization and attention to detail

A genuine interest in travel and helping others

No previous experience required

Perks & Benefits
Fully remote with flexible scheduling

Beginner friendly

Access to travel discounts, perks, and industry opportunities

Competitive commission structure
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