Quality Control/Field Manager for Luxury Residential Cleaning Service

Job Description Job Description

Zen Home is a luxury, eco-friendly cleaning company serving high-end residences throughout NYC. We are known for our 5-Star service, attention to detail, and exceptional client experience.

We are seeking a hands-on Field Operations Supervisor to lead our Cleaning Consultant team while driving revenue growth and maintaining luxury service standards.

This is an active, field-based leadership role - not a desk job.

What You'll Do

Lead & Develop a 5-Star Team

• Recruit, train, coach, and evaluate Cleaning Consultants
• Conduct Quality Control visits
• Improve team retention and performance
• Step in to assist with cleaning when needed

Drive Client Excellence

• Ensure every home meets Zen Home's 5-Star standard
• Exceed client expectations
• Resolve concerns in real time
• Increase client retention
• Encourage 5-Star reviews
• Build relationships with bellmen, front desk staff, concierges, doormen, and building management
• Cultivate referral partnerships

Support Revenue Growth

• Improve scheduling efficiency
• Generate client referrals
• Encourage Cleaning Consultant-generated leads
• Assist with large job estimates

Field Requirements

• Comfortable using public transportation daily
• Willing to walk between 5-6 client job sites per day
• Comfortable working in all weather conditions
• Physically capable of assisting with cleaning tasks

Compensation

Base Salary: $50,000 + Weekly Revenue Bonuses:

High performers can earn an additional $8K-$39K+ annually based on performance

Qualifications

• 5+ years management experience (hospitality preferred)
• Strong leadership and coaching skills
• Comfortable working in the field daily
• Familiar with Microsoft Office and scheduling apps
• Knowledge of NYC transit system
• Professional-level English communication

Company Description

Zen Home Cleaning is New York City's premier eco-luxury cleaning service, trusted by discerning clients for over a decade. We specialize in creating pristine, serene spaces using 100% green products, essential oils, and five-star hotel touches. Our team members are professionals who take pride in their craft, enjoy a supportive work environment, and deliver excellence with care and integrity every day.

Company Description Zen Home Cleaning is New York City's premier eco-luxury cleaning service, trusted by discerning clients for over a decade. We specialize in creating pristine, serene spaces using 100% green products, essential oils, and five-star hotel touches. Our team members are professionals who take pride in their craft, enjoy a supportive work environment, and deliver excellence with care and integrity every day.